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Website is down and says domain up for renewal or deletion

Hey Everyone, so I have had my website since 2004. And I was told today the website was down and up for renewal or deletion. I know I had been up to date on payment, but I recently asked to delete an e-mail feature because I was paying extra for it and wasn't using it. So now when I try to contact support it says I have to pay for an account which was way more expensive than what I was paying for all these years. What would have to do to be able to contact support and get my website back up and running without having to pay for a different membership? Thanks in advance!

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