Issue: Customers are currently unable to view the webstore or edit the webstore in the builder.
Status: Our Engineers are currently investigating the issue.
Thank you for your patience!
Date
Votes
34 comments
-
Halsey Hayes Official comment This issue should now be resolved.
If you are currently experiencing this issue please comment below with a link to your webstore so we may further investigate.
-
miguel Already two days and not web store. I am losing a lot of money. When is this going to be resolve? This is a business and every second counts.
-
Punkinlee Today I just brought my website and putting my content in the store a few mins. later I can't see any of my info. My store is down, what the heck...I want my money back...What is going on. I chose this sever site because it have a real good advertisement and I thought this will be a good place to open my store....help this is my first day, well it's only been about 4 hours since I signed up!
-
Sue this is the 3rd day of webstore not working, I have lost customers because of this. I was sent here by some-one on your facebook webs cares page (does it?) but there's no help here it doesn't tell us anymore than we already know. At least yesterday it worked intermittently now it doesn't work at all!
-
Katy What is the update on this issue? When will it be resolved?
I am losing sales because of this, it is not acceptable!
My renewal is due in November and have been receiving emails to renew but this has put me off completley.
-
Sue received an email to say the problem is resolved, well yeh for a couple of hours it worked but now we are back to
Hmm... Let's try that again
A temporary problem prevented this page from loading properly. We have been notified and will be repairing it as soon as possible. You may try to refresh this page or try again at a later time. We apologize for the inconvenience.
It's more than damn well inconvenient!
-
Halsey Hayes Unfortunately this issue has come up again. Our engineers are aware of the issue and are working on a fix.
-
Katy Is this a joke?! I'm trying to launch a competition on my website and have had to delay for 3 days already, just set it up to start in the morning to find out the site is down AGAIN! Obviously wasn't resolved properly in the first place. So much inconvenience and of course no reply from the billing team about a refund!
-
Halsey Hayes The issue is currently resolved. Our engineers have been quick to resolve the issue when it arises. I am truly sorry for any inconvenience. If you are seeing a separate issue please create a new topic under report a new problem.
-
miguel We have a business and we depend on internet sales. It is very ridiculous that a problem like this takes 4 days and it is still coming back the same. Is anyone going to be responsible for all the lost sales in 4 days so far? The problem came back again on my website store just now.. 7 pm Pacific time in the USA. we are very desappointed of your technical team
-
miguel 5 days now same issue. Not able to see my web store. Losing money every day. Problem not being fix. How long is this going to last? Nobody is taking a real action. Anybody else has the same issue? Web store only works for periodic times. It is a shame!
-
Sue same for me Miguel :( has been working for a bit today but stopped again now
-
miguel 6 days now and web store not working properly yet... I have tons of material for sale on the web site. To get my items in another website is going to take me many many days but I guess is something I have to do since this web site is already 1 week not working like it should be doing so..
-
Sue more than days for me I have nearly 700 items in my store, has taken weeks to add all these items
-
AnthonyAwgul I had this issue last week and I logged onto the live chat, explained my issue, and now it's been resolved. Lately I noticed that business has been pretty slow, then yesterday I start getting complaints my webstore won't work!! All week I have missed out on so many sales after spending so much on Webs hosting! The worst is that when I asked if they would grant compensation towards my next year's payment for all sales missed, and they said no, have a nice day though! I need this webstore on or I am not making money :(
-
miguel Does anybody know how can we sue this company as a group and see how much money we can get from them?
-
AnthonyAwgul Miguel email me at menacebaits.com lets see what we can do
-
miguel nailextravaganza@gmail.com is my email. I think someone should be responsible for all the losses. I know this company started as a foreign company so maybe banned from doing business in the USA where I am located..
-
AnthonyAwgul Or at least a refund or releif from my next payment or something... But this is ridiculous! I can't grow my business without a webstore. Maybe it's time to look for a different web host instead of paying hundreds for one that doesnt give you what you paid for.
-
AnthonyAwgul Well it turned on for a couple of minutes and then it went right back. It's not just me, but all of these business owners losing out on thousands of dollars of sales. What makes me most upset is the staff who are not dedicated to this issue or making it right. If this issue isn't completely resolved in the next couple of days, I will be transferring my domain to another host! I can't keep losing sales and lose customers as more and more people continue to come to me upset and complaining. Thankfully my yearly subscription to Webs is almost up so it wasn't a complete loss. Anyone else know of a good website host who won't let an issue like this happen and ruin my business?
-
miguel 7 days same problem. Not sales and none from Webs explains, fix or helps us about the same issue on the web store
-
AnthonyAwgul I found a new host called Yola I think I'm going to try if this issue isn't fixed within the next day or two! I'm tired of dealing with these my business has practically crashed!! It's going to take a lot of work to repair all the damage done by Webs this week! Yola looks pretty decent and cheaper and hopefully they offer a functioning webstore which will allow my business to function
-
Sue Wix also looks worth a try
-
Halsey Hayes Unfortunately this issue has continued on and off throughout the weekend. We believe this issue should be resolved at this time.
If you are currently experiencing this issue please comment below with a link to your webstore so we may further investigate.
-
Sue great but now my site doesn't work at all, won't load in sitebuilder or open on my pc
here's a screen shot
-
Katy My site is also down, again! www.thelittlelotioncompany.co.uk
I am currently running a competition in which customers have to go onto my website and obviously cannot. This has lost me money in promoting the competition and money in sales from customers old and new. I had a ticket logged with the billing department 3 days ago and have not even had a reply. Very poor customer service. No explanation why the site keeps going down -
miguel My site is having lots of problems.. the store gets frozen.. I need a fast solution www.nailextravaganza.com
-
ebatavia
Same here site wont load Site: http://www.bataviamachinery.comLets see I spend $30,000.00 a month in advertising with Yahoo and Google so I am spending money for customers to get a message that reads site not avail are you freaking kidding me. This better be back up soon or I will be sending my advertising bill to webs !!! I just noticed this today but now I see why I have been slow all week. No calls, no money coming in, great way to do business I would like a refund or some sort of a credit !! I think we all deserve something.
-
AnthonyAwgul This is freaking unbelievable. Webs is about to lose a premium package customer for life unless i get my site back!!
-
AnthonyAwgul I think our sites were deleted you guys...... Mine pops up saying this site is no longer available
Post is closed for comments.