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Unable to download photos - still!

I just got this "encouraging" response -

Jenny
UPDATE: "Thank you all for your continued patience while our team has been investigating this issue. We anticipate this should be resolved within the next 3-4 weeks. We'll provide updates as this is completed.

Thanks for your patience and understanding!"

3 to 4 WEEKS!  You've GOT to be kidding, right?  Am I suppose to feel better about this now?


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