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Unable to Upload Videos to File Manager DG-11911

Issue:

Some customers are reporting an error message when attempting to upload video files to their File Manager: "Failed to upload all files. Trouble encoding video".

Status:

The issue has been reported to Engineering and is in queue for further investigation.

A workaround is to use the Video Module or Video Gallery to upload videos to the site.

What to do:

If affected, please comment below with your site address.

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