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Hey Guys,
Recently users have been reporting that (while editing) they are encountering an error message which states "Please refresh to avoid further errors.". We understand that in some cases refreshing your browser does not work and even deletes content. We would like to investigate this issue further. If you all could please provide us with some system information that would be very beneficial in determining the source of the issue. Please be sure paste http://www.supportdetails.com into your browser and provide us with the information you see. (Browser Version and Type, Site URL, and Operating System) Thanks guys!
-Dom
Refresh Error- Support-23
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Official
Responses
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Hey Guys,
We'll need little more information from you all in order to better troubleshoot this issue. Please be sure to provide us with all of the following that applies so that we can address your issue properly. Keep in mind that we may need additional information afterwards. However, here's where we'll need to start. Without this information, we will not be able to further assist. Thank you in advance for your patience! :-)
- The actual address of any page you are having questions about or difficulties with.
- Steps you are taking to attempt to accomplish the task. Tell us what you are typing in and what links you are clicking on. We may need to follow your actual steps to try to reproduce the error.
- The exact wording of any error messages you are getting. For example: "Error 404", "J_spring_security check", etc.
- What browser type and version you're using as well as what Operating System you're using. (Not sure about that information? Go to www.supportdetails.com.)
- What steps you have taken to try to resolve the error, and what happened as a result.
We may also need screenshots so we can see exactly what you are looking at. That will give us a much better idea of what exactly is going on.
Thank you in advance for your cooperation! We appreciate it!
-Dom -
Hey Guys,
We're still looking into this issue however we do have some insight as to why this issue is occurring.
As of this post, this issue has only be tested in Firefox:
It seems as though the issue occurs when users do not click the green check mark directly above your content box(es) after editing. This action is normally suppose to save any changes made to the content within the content box.
As a result of not saving your changes, the error message "Refresh to avoid further errors..." appears. In some cases, the content box options are no longer available as well.
Refreshing the page can cause the unsaved content to be deleted and additional errors to occur.
Therefore, it is extremely crucial that the content box is saved after you've made any changes or even after clicking within it.
Please continue to provide us with the requested information as this will allow us to better troubleshoot this issue.
Thanks guys!
-Dom
Due to volume, only the
15
most recent replies are being displayed
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every time i try to publish it tell me to refresh to avoid further problems. -
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Hey, I seem to be having the same problem as everyone else.
"Refresh to avoid further errors" I have tried to create a new page, add content boxes that error message still occurs i tried deleting so idk what else to do Help!! Thanks in advance!
my url is http://www.myersyardservices.webs.com
my system is windows 7-
Hello!
It looks like you've copied and pasted content onto the page. Unfortunately doing so can cause editing issues. You'll need to recreate the page/
You can learn more here: http://support.webs.com/webs/topics/c...
Hope that helps!
-Dom -
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I’m
HAPPY!!!!!!
Hey I was having trouble with the refresh/publishing using Google Chrome. I just tried Fire Fox and it published instantly. Needless to say I'm a HAPPY CAMPER!!!!!!!! :-)-
Glad to here it!
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I am having problems with both firefox and google chrome. Firefox the display is too large for me to click the publish button. Google chrome gives me an error even after i use the check button and most of the time it just stalls out and freezes- view 1 more comment
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How can an user avoid refresh error?
How can I refresh it? -
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I am having the same issues and none the things webs tells us to do works...
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I'm using Internet Explorer. I get a refresh error and I'm unable to save any changes I make to my template. I'd like to get an update and see what I can do.
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Please provide us with your site URL if you're seeing this issue. The issue may vary from one site to the next.
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Hi, the problem I have is (for the moment) in only one page from my site, and I've been able to work on more different pages from the same site after having this problem and I haven't had any problem with them.
The page I'm having the issue is:
http://members.webs.com/MembersB/Edit...
(it's not public yet)
OS: Microsoft Windows 7
Web Browser: Firefox 11.0
IP Address 95.61.3.59
Javascript: Enabled
Cookies: Enabled
Screen Res: 1366 X 768
Browser Size: 1366 X 622
Color Depth: 24 Bit
Flash Version: 11.0.1- view 2 more comments
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ok, I'll do it again and if I have any problem I tell you again, thanks!
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Sounds good!
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Hi
I'm having this Refresh error problem as well as blank paragraph boxes, and loss of edits. I created a new page and new content box, couldn't get any content into it before getting the Refresh error and lost the new content although the box remained.
Formatting is also a challenge - sometimes its WYSIWYG other times it's inconsistent. Sometimes it will take formatting, other times it won't.
I use a mix of IE8 and firefox (latest) on macs and PC and keep encountering the same issue. Getting really frustrating trying to keep my club's site up to date...-
If you're currently using the Classic Editor, please upgrade to SiteBuilder 2 within the Site Settings section.
Log into your account
Click on the "Control Panel"
Click "Website Settings"
Change the edit mode to the "New SiteBuilder"
If you're still experiencing issues in that editor, please let us know. -
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I've been using google chrome on windows 7.
website URL: http://www.votrclan.webs.com
I type up the content I wish to put. Then I click on the green check mark then I get an error stating that I need to refresh the page. I've also tried editing on Internet Explorer and I don't have this issue. My guess is that there is a compatibility issue with google chrome.-
Hi Chris, There is a compatibility issue with Google Chrome at this time. Please use another browser for now. Our apologies for the inconvenience.
-Dom -
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Hello,
I've been having the same problem in the last 48 hours.
I did not copy and paste anything and I just edit from scratch.
I have hundreds of pages and the only one actually working fine is the homepage.
In chrome and safari I get the loading or refreshing problem: http://www.guardafilm.me/loading refresh.png
In Firefox it will actually load but I get the refresh error:
http://www.guardafilm.me/Refresh.png
I add a new page in Firefox It will not give the possibility to add a new content box.
As you can see my domain is www.guardafilm.me and I have been try in all the most popular browsers.
Thank you!- view 1 more comment
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Hi, Dom.
Unfortunately your solution does not help.
I have 'not' done anything different and
I have not added anything from other website or MS Office.
As I wrote I edit from scratch and I do copy and paste
but just from 'webs' pages to 'webs' pages within my website.
I have been editing the website, every day, for 4 years almost
and never had this kind a problem.
And I need support as soon as possible.
Thank you for your help! -
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To clarify, I did not state that you copied and pasted into the sitebuilder. My apologies for any confusion.
However, this error is specific to your site as a result of the HTML coding you've added.
Adding scripts into the sitebuilder can easily cause this type of issue if more than one is added, or if there is an error present.
There are ads that run while in your SiteBuilder which is not typical seeing as though most code is not rendered until the site is published. As stated, there is added code on your pages which is causing this issue.
It's typically easiest to start from the most recently added content and remove that. That's typically where the issue lies. -
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I’m
very frustratedly upset
Im having trouble with 2012fallout.com after i edit a page i cant publish... It jus says "Error: you should refresh the page now to avoid further errors."
I suppose my info is..
Operating System Microsoft Windows 7
Screen Resolution 1024 x 768
Web Browser Chrome 18.0.1025.162
Browser Size 1024 x 667
IP Address 69.170.102.116
Color Depth 32 bit
Javascript Enabled
Flash Version 11.2.202
Cookies Enabled
Please help me and let me know wuts up... I need this fixed yesterday-
Hi Joseph,
Thanks for contacting us. It looks like you've copied and pasted some code onto your site which would cause this issue to occur.
Please visit this topic for more information: http://support.webs.com/webs/topics/c... -
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I’m
frustrated
Hi, I am experiencing the "Error: you should refresh the page now to avoid further errors." problem.
I CANNOT update or save stuff on my website.
I am due to launch my company this week and I have WEBSITE PROBLEMS!!!!
PLEASE HELP ME, i only have a few updates left do do.
I am www.judithevanspaservices.com
with kind regards,
Judith
Operating System Microsoft Windows XP
Screen Resolution 1024 x 768
Web Browser INTERNET EXPLORER 7.0
Browser Size 1003X561
IP Address 90.14.168.44
Color Depth 32
Javascript Enabled
Flash Version 11.1.102
Cookies Enabled
User Agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; BTRS121239; GTB7.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) -
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Hey Guys,
Please see this topic for more information if you're still experiencing this issue.
http://support.webs.com/webs/topics/n...
Thanks!
-Dom -
-Dom