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Expired Google Adwords and Facebook Credits? Read First! PRM-1418

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Hi, I am a premium member and you sent me credits for googadwords and

facebook but the coupons' codes are expired? please send me new coupon codes

ASAP,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

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Dom (Official Rep) January 12, 2012 21:11
Issue

We've had a number of users reporting an "Expiration Notice" when attempting to redeem their Google and Facebook Credits.

We're currently investigating the issue and we'll provide more information as we investigate further.

Please Note:
Ad Credits can only be redeemed on newly-created AdWords accounts (fifteen days or younger).

If your Adwords account is less than 15 days old and you're still facing this issue, please provide us with the following:

What We Need
- Site URL (Only) for now
Thanks guys!

-Dom

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Jack January 12, 2012 20:51

I have recently upgraded and i can't find the codes

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I have recently upgraded and i can't find the codes

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Dom (Official Rep) January 12, 2012 21:11
Issue

We've had a number of users reporting an "Expiration Notice" when attempting to redeem their Google and Facebook Credits.

We're currently investigating the issue and we'll provide more information as we investigate further.

Please Note:
Ad Credits can only be redeemed on newly-created AdWords accounts (fifteen days or younger).

If your Adwords account is less than 15 days old and you're still facing this issue, please provide us with the following:

What We Need
- Site URL (Only) for now
Thanks guys!

-Dom
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- Monica Finazzo January 13, 2012 04:47
  
  Hello !!
  
  I am trying to get my facebook ad running and appears with this message " It is not possible to use this coupon on an existing or established advertising account. Only new accounts are eligible for the advertising credit offer as listed in the promotional terms. We apologize for the inconvenience."
  
  I have erase and create a new campaign several times, and keeps coming with the same error. can you please help me
  Cheers
  
  http://www.charmingmoontherapy.com
  
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- Dom (Official Rep) January 13, 2012 16:02
  
  Hi Monica,
  
  As I stated above, if your Adwords account is more than 15 days old, the coupon code will not work. If your account is less than 15 days old, please be sure to let us know. Thank you!
  
  -Dom
  
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<h3><b>Issue</b></h3> We've had a number of users reporting an "Expiration Notice" when attempting to redeem their Google and Facebook Credits. We're currently investigating the issue and we'll provide more information as we investigate further. <b>Please Note:</b> Ad Credits can only be redeemed on newly-created AdWords accounts (fifteen days or younger). If your Adwords account is less than 15 days old and you're still facing this issue, please provide us with the following: <h3><b>What We Need</b></h3> <ul> <li>Site URL (Only) for now</li> </ul> Thanks guys! -Dom

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Jack January 12, 2012 21:16

http://gladiatorialgaming.webs.com/ is our site and i have just upgraded today and are trying to get the ads up and running but where can we find
the codes ?

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- Dom (Official Rep) January 12, 2012 21:34
  
  Hi Jack,
  
  These credits are included with Annual and Two-Year subscriptions of Starter, Enhanced, and Pro packages. You've purchased a Starter Monthly package which does not include the Google Adwords and Facebook Credits.
  
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- Jack January 12, 2012 21:55
  
  Ahh ok mate i must of missed that bit when i was reading through thanks for you'r help No worries.
  
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- Dom (Official Rep) January 13, 2012 16:06
  
  No problem Jack!
  
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http://gladiatorialgaming.webs.com/ is our site and i have just upgraded today and are trying to get the ads up and running but where can we find the codes ?

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Monica Finazzo January 13, 2012 04:47

Hello !!

I am trying to get my facebook ad running and appears with this message " It is not possible to use this coupon on an existing or established advertising account. Only new accounts are eligible for the advertising credit offer as listed in the promotional terms. We apologize for the inconvenience."

I have erase and create a new campaign several times, and keeps coming with the same error. can you please help me
Cheers

http://www.charmingmoontherapy.com

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Hello !! I am trying to get my facebook ad running and appears with this message " It is not possible to use this coupon on an existing or established advertising account. Only new accounts are eligible for the advertising credit offer as listed in the promotional terms. We apologize for the inconvenience." I have erase and create a new campaign several times, and keeps coming with the same error. can you please help me Cheers http://www.charmingmoontherapy.com

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rsaha204 January 13, 2012 10:35

i am a Two-Year subscriptions Enhanced User

With Premium Clicky Starts Membership I love Webs So much But i have also have the same problem about Cupon !

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- Dom (Official Rep) January 13, 2012 16:06
  
  Rsaha204,
  
  Could you please provide us with your Site URL? Thanks!
  
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i am a Two-Year subscriptions Enhanced User With Premium Clicky Starts Membership I love Webs So much But i have also have the same problem about Cupon !

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Janis Sondars January 13, 2012 14:51

i am a 1 year starter pack`er - got same issue - Could this ongoing issue be resovwed by waving my google adwords and facebook promo codes - in the name of - free domain name for a year?

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- Dom (Official Rep) January 13, 2012 16:08
  
  Hello Janis,
  
  Unfortunately we cannot offer additional services in lieu of this issue. Please provide us with your Site URL so that we can get this issue resolved for you. Thanks!
  
  -Dom
  
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i am a 1 year starter pack`er - got same issue - Could this ongoing issue be resovwed by waving my google adwords and facebook promo codes - in the name of - free domain name for a year?

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Kostis Polyzos January 13, 2012 19:42

Hi, I am a premium member and you sent me credits for googadwords and

facebook but the coupons' codes are expired. please send me new coupon codes my url is www.doctorpc-cctv.com

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Hi, I am a premium member and you sent me credits for googadwords and facebook but the coupons' codes are expired. please send me new coupon codes my url is www.doctorpc-cctv.com

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Carlin O'Driscoll January 15, 2012 02:19

hey my account is just over a week old and its saying my credits have EXP
www.odssurfphotography.com

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hey my account is just over a week old and its saying my credits have EXP www.odssurfphotography.com

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Mando Kotsoni January 16, 2012 09:37

I stil cannot find my ad credits!

I go to Control Panel, then to Ad Credits and I find a coupon code for googleAdwords that does not exist.
It says” This promotion code has already been redeemed. Promotional codes can only be redeemed once.”

The same happens for the coupon code of Facebook Ad.

What am I doing wrong?

Thanks once again.
Mando Kotsoni
www.ktimakotsoni.com

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I stil cannot find my ad credits! I go to Control Panel, then to Ad Credits and I find a coupon code for googleAdwords that does not exist. It says” This promotion code has already been redeemed. Promotional codes can only be redeemed once.” The same happens for the coupon code of Facebook Ad. What am I doing wrong? Thanks once again. Mando Kotsoni www.ktimakotsoni.com

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Adam Simonsen January 16, 2012 16:13

www.imageproservices.com

If it's the webs.com account that has to be within 15 days, that's a seriously large amount of BS.

Tried on old google adwords account (didn't work, got an error saying it was expired), then made a new google account altogether to try and self resolve, but to no avail (still says expired), and this new account was made... 15 minutes ago (and is activated and all that).

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- Dom (Official Rep) January 16, 2012 21:37
  
  Adam.
  
  If you created a new Adwords account and still saw the issue, the issue is on our end. We're currently to get it resolved. Thanks for commenting here.
  
  -Dom
  
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www.imageproservices.com If it's the webs.com account that has to be within 15 days, that's a seriously large amount of BS. Tried on old google adwords account (didn't work, got an error saying it was expired), then made a new google account altogether to try and self resolve, but to no avail (still says expired), and this new account was made... 15 minutes ago (and is activated and all that).

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Dom (Official Rep) January 16, 2012 21:38

Hey Guys,

Thanks for all the information you've provided thus far. This information has been submitted to our engineering department for further investigation. We'll provide updates as soon as we know more. Thanks!

-Dom

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Hey Guys, Thanks for all the information you've provided thus far. This information has been submitted to our engineering department for further investigation. We'll provide updates as soon as we know more. Thanks! -Dom

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Joshua Hall January 16, 2012 23:24

My facebook ads credits dont work. Not sure about my google credits but need my facebook ads credits. my website is www.joshhallmedia.com

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- Dom (Official Rep) January 16, 2012 23:56
  
  Thanks Josh! We'll keep you posted here.
  
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My facebook ads credits dont work. Not sure about my google credits but need my facebook ads credits. my website is www.joshhallmedia.com

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janet January 17, 2012 18:49

http://www.the-wool-animal-hat-shop.c...
I am too having the same problem since upgrading to pro last week. the ads are showing as expired even though i opened new accounts

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http://www.the-wool-animal-hat-shop.co.uk I am too having the same problem since upgrading to pro last week. the ads are showing as expired even though i opened new accounts

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chrisroyeraudio January 17, 2012 20:14

Hey, I'm experiencing the same problem with my Adwords code. It comes up as expired, but the Facebook one worked fine. Thanks for your help!

www.chrisroyeraudio.com

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Hey, I'm experiencing the same problem with my Adwords code. It comes up as expired, but the Facebook one worked fine. Thanks for your help! www.chrisroyeraudio.com

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alexlitwin101 January 17, 2012 20:24

Problem with google Adwords code, just created a new account today and the code is expired. Here is my URL:
http://www.robinsnestartstudio.com/

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Problem with google Adwords code, just created a new account today and the code is expired. Here is my URL: http://www.robinsnestartstudio.com/

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Yazan Kalaldeh January 18, 2012 11:51

I have the same problem with the facebook and adwords coupons ,,
Site url : http://www.radiokalaldeh.com

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I have the same problem with the facebook and adwords coupons ,, Site url : http://www.radiokalaldeh.com

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Yazan Kalaldeh January 18, 2012 11:54

the same thing to my frnds website :
http://www.jordanian-planning-forum.com/

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the same thing to my frnds website : http://www.jordanian-planning-forum.com/

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Dom (Official Rep) January 19, 2012 15:53

Hey Guys,

Thanks again for providing us with your Site URLs. We're still currently looking into the issue. Thanks for your continued patience.

-Dom

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Hey Guys, Thanks again for providing us with your Site URLs. We're still currently looking into the issue. Thanks for your continued patience. -Dom

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Richard White January 19, 2012 16:27

I am also having this problem since upgrading to pro last week. the ads are showing as expired even though i opened new accounts for http://mohawklaptops.net

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I am also having this problem since upgrading to pro last week. the ads are showing as expired even though i opened new accounts for http://mohawklaptops.net

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Martina Hruba January 19, 2012 16:28

Dear Dom,

I have created my facebook page with your voucher code ok (about 3 weeks ago)...today I have registered with Google AdWords and it also says the voucher code has expired. Could you also look up with this issue? My web address www.shantybaby.com. Thank you lots.

Have a great one!
Martina

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Dear Dom, I have created my facebook page with your voucher code ok (about 3 weeks ago)...today I have registered with Google AdWords and it also says the voucher code has expired. Could you also look up with this issue? My web address www.shantybaby.com. Thank you lots. Have a great one! Martina

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Gee January 19, 2012 17:52

hi
I just created a new adword account and applied the code but it still didn't work. I got the same error message saying. This promotional code has expired. please i need this add credit ASAP. my site address is www.poundsmasher.com.

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hi I just created a new adword account and applied the code but it still didn't work. I got the same error message saying. This promotional code has expired. please i need this add credit ASAP. my site address is www.poundsmasher.com.

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Jaide Hopwood January 19, 2012 23:13

hi i just upgraded today and have same problem HELP PLEASE!!!
www.jaideshairandbeauty.com
thanks :)

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- Jaide Hopwood January 19, 2012 23:19
  
  ALSO my new domain hasnt registered yet ^^
  www.jaideshairandbeauty.webs.com
  so its this 1 instead i guess thanks :)
  
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hi i just upgraded today and have same problem HELP PLEASE!!! www.jaideshairandbeauty.com thanks :)

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justineli1990 January 20, 2012 04:47

Just upgraded yesterday...says the same thing!!

Google code expired

Site url: http://latinmassjeffcitymo.org/

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Just upgraded yesterday...says the same thing!! Google code expired Site url: http://latinmassjeffcitymo.org/

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J Dennard Winfrey January 20, 2012 05:04

Hi both my Facebook and Google credits are stating they are expired.
http://thelivelaughlovelifestyle.com/

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- J Dennard Winfrey January 27, 2012 16:34
  
  OK! So I POSTED MY COMMENT A WEEK AGO, AND STILL NO RESPONSE. THIS THREAD IS OVER 2 WEEKS OLD ALTOGETHER. THE ONLY RESPONSE I'VE SEEN ON HERE IS THAT WEBS IS STILL CHECKING ON IT AND SIT BACK AND WAIT. NOT TO MENTION AN INBOX FULL OF COMMENTS ABOUT THE SAME ISSUE!
  
  STILL CHECKING ON IT? REALLY? AFTER 2 WEEKS! I'M REALLY STARTING TO GET IMPATIENT WITH THIS WHOLE PROCESS, I'M STARTING TO FEEL LIKE I'VE BEEN SCAMMED OUT OF $100 WORTH OF CREDITS! MY TIME IS WAY TO VALUABLE TO KEEP CHECKING MY FB AND GMAIL ACCOUNTS, ONLY FOR THEM TO SAY COUPON EXPIRED!
  
  THIS NEEDS TO BE RESOLVED ASAP!!!!!
  
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- janet January 27, 2012 16:41
  
  Agreed, thias is taking way too long to resolve!Probably they hope we will get bored and forget about it...no chance, these ads are part of the reason for upgrading to pro!
  
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- Dom (Official Rep) January 31, 2012 16:40
  
  Hi Janet and J,
  
  We commented on this topic 7 days ago to report that the issue was resolved. I can see that you guys are still having the issue however. I went ahead and added both of your URLs to our internal list of affected and we'll report back here once we have additional information. Thanks again for your patience!
  
  -Dom
  
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Hi both my Facebook and Google credits are stating they are expired. http://thelivelaughlovelifestyle.com/

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Dom (Official Rep) January 20, 2012 22:35

Hey Guys,

Please continue to provide us with your Site URLs if you have not already. Thanks to everyone who has done so thus far. We are investigating this issue and will continue to keep you all posted with updates as we progress. Thanks again guys!

-Dom

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Hey Guys, Please continue to provide us with your Site URLs if you have not already. Thanks to everyone who has done so thus far. We are investigating this issue and will continue to keep you all posted with updates as we progress. Thanks again guys! -Dom

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Styles Hair-beauty January 23, 2012 14:57

Hi cannot put my google add words on! my site is www.styleshairdressers.com
thanks

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- Dom (Official Rep) January 23, 2012 15:45
  
  Thank you for letting us know. We will keep you posted.
  
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Hi cannot put my google add words on! my site is www.styleshairdressers.com thanks

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jeremy.thom January 23, 2012 15:19

I too am having issues redeeming the Google AdWords credit (can't speak for the Facebook one -- it won't check the promo code without entering cc info). It's saying the code is expired. My AdWords account is new. Site URL: www.slcpb.ca

Please fix this asap!

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- Dom (Official Rep) January 23, 2012 15:45
  
  Thanks for letting us know. We'll keep you posted here.
  
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I too am having issues redeeming the Google AdWords credit (can't speak for the Facebook one -- it won't check the promo code without entering cc info). It's saying the code is expired. My AdWords account is new. Site URL: www.slcpb.ca Please fix this asap!

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Richard White January 23, 2012 15:58

Dom,

Do I also need to start a separate thread for my website as well? My facebook credits worked great, but the google adwords I was given 3 codes and all were expired as of 12/31/2011. Also will I get a credit, or a new code once you get this situation rendered? Thanks Ritchie at http://mohawklaptops.net, I went Premium on Jan. 19, 2012 if it matters,

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- Dom (Official Rep) January 23, 2012 19:53
  
  Hi Ritchie,
  
  How exactly did you receive 3 different Google Adword codes ?
  
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- Richard White January 23, 2012 22:45
  
  I chatted on your Customer service chat now and spoke with one of your managers, and a representative, and they issued them to me, however nothing worked, they all came back expired 2011. I called Google and they honored me with a 100 ad coupon for being a new customer so it worked out OK, but their guidelines drive me crazy
  
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Dom, Do I also need to start a separate thread for my website as well? My facebook credits worked great, but the google adwords I was given 3 codes and all were expired as of 12/31/2011. Also will I get a credit, or a new code once you get this situation rendered? Thanks Ritchie at http://mohawklaptops.net, I went Premium on Jan. 19, 2012 if it matters,

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miherbs001 January 23, 2012 18:52

I also tried to use to my credits and it said they were expired...I would really like to be able to use those credits...my site is michellesherbs.com (previously michellesgiftsnthings.webs.com)

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- Dom (Official Rep) January 23, 2012 20:05
  
  Thanks for letting us know. We'll keep posted here. Thanks!
  
  -Dom
  
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I also tried to use to my credits and it said they were expired...I would really like to be able to use those credits...my site is michellesherbs.com (previously michellesgiftsnthings.webs.com)

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danielladiazgzz January 23, 2012 23:26

I also tried to use to my adwords credits and it said they were expired...I would really like to be able to use those credits...my site is my-casita.com (previously my-casita.webs.com)

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I also tried to use to my adwords credits and it said they were expired...I would really like to be able to use those credits...my site is my-casita.com (previously my-casita.webs.com)

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richardscarstereo January 24, 2012 04:52

This is Ridiculous, i payed $125 on the 17th on Jan... for some pro package which included the $75 Google and $50 Facebook Credit... and its the 23rd not even 7 days and google tell me my coupon code is expired... i just created my Adwords account today.... i need my coupon codes NOW!

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- richardscarstereo January 24, 2012 04:55
  
  My URL is: http://richardscarstereo.com/
  
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This is Ridiculous, i payed $125 on the 17th on Jan... for some pro package which included the $75 Google and $50 Facebook Credit... and its the 23rd not even 7 days and google tell me my coupon code is expired... i just created my Adwords account today.... i need my coupon codes NOW!

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Beth January 24, 2012 15:03

Just opened an adwords account and it says my code is expired
http://www.urbanleafclothing.com
I have 3 sites with Webs and am contemplating removing all of them from this platform

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Just opened an adwords account and it says my code is expired http://www.urbanleafclothing.com I have 3 sites with Webs and am contemplating removing all of them from this platform

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zbangau January 24, 2012 15:18

url is www.bangau-psihoterapie.com

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url is www.bangau-psihoterapie.com

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Dom (Official Rep) January 24, 2012 19:07

Hey Guys,

Thanks again for all your patience! This issue should be resolved. If you're still seeing the expiration message, please be sure to let us know. Thanks guys!

-Dom

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Hey Guys, Thanks again for all your patience! This issue should be resolved. If you're still seeing the expiration message, please be sure to let us know. Thanks guys! -Dom

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Martina Hruba January 24, 2012 20:37

Hey Dom and guys,

I spoke (emailed) to Google AdWords help/customer service and they helped me out. Anyone having troubles with this issue try this link you only have to sign in to your gmail acc. hope it works and helps

http://support.google.com/adwords/bin...

Martina

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Hey Dom and guys, I spoke (emailed) to Google AdWords help/customer service and they helped me out. Anyone having troubles with this issue try this link you only have to sign in to your gmail acc. hope it works and helps http://support.google.com/adwords/bin/request.py?contact_type=pc1_b3&displayed=a159502&origin=cluster Martina

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tim lund January 25, 2012 01:31

I am an new pro member and so far not impressed. My google ad words coupon says it is expired.
www.bronzebon.com

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- Dom (Official Rep) January 25, 2012 19:04
  
  Thanks for letting us know! We'll report here again once we've done some research.
  
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- Dom (Official Rep) February 07, 2012 22:53
  
  Hi Tim,
  
  Unfortunately the package you've purchased does not include the Facebook and Google Adwords entitlement. Our apologies for any confusion.
  
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I am an new pro member and so far not impressed. My google ad words coupon says it is expired. www.bronzebon.com

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jeremy.thom January 25, 2012 03:16

Dom,

I can confirm that the promo codes now work (for me at least) -- I just activated both an AdWords and Facebook ad this evening. Thanks for your support!

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- Rivka Israel January 29, 2012 22:32
  
  dom, how? did they send you a new promo code?
  
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- Dom (Official Rep) January 31, 2012 16:04
  
  Hi Rivka,
  
  The codes were changed on our end. They have not been manually sent to users on a widespread scale.
  
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- Dom (Official Rep) February 07, 2012 22:55
  
  Hi Rivka,
  
  Unfortunately the account that you've purchased does not include this entitlement. This is only available with Two-year packages only.
  
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Dom, I can confirm that the promo codes now work (for me at least) -- I just activated both an AdWords and Facebook ad this evening. Thanks for your support!

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Styles Hair-beauty January 25, 2012 09:03

Hi google adwords code working now! Thanks for sorting it out. styleshairdressers.com

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- Dom (Official Rep) January 31, 2012 16:05
  
  Glad to hear that everything is working now!
  
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Hi google adwords code working now! Thanks for sorting it out. styleshairdressers.com

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- Rivka Israel January 29, 2012 22:24
  
  ok I have the same problem, my code does not work, and was told to post my problem somewhere in this threat to get a solution. So, I am posting. my URL is: www.FamilyLegalEase.com
  
  I am concerned that Webs is using False Advertising by saying that they are offering this discount when, in fact, they are not. This may be a legal issue. I certainly hope not.
  
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- Dom (Official Rep) January 31, 2012 16:06
  
  Hi Rivka,
  
  Thanks for contacting us. I assure you that we are not falsely advertising this offer. As we've stated on this thread, this is an issue which we're in the process of resolving. I've added your Site URL to our internal list of users experiencing this. We'll provide additional information shortly. Thanks!
  
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conrad January 30, 2012 19:42

Dom,
I am haveing the same problem with the Adwords and Facebook Ad credits. My URL is www.midwestoldwood-com.webs.com

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- Dom (Official Rep) January 31, 2012 16:02
  
  Hi Conrad,
  
  Thanks for contacting us. Are you currently seeing an expiration notice as well?
  
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- conrad February 01, 2012 01:58
  
  That I am. I set up the facebook ad campaign and entered the code and got an error of code is expired or already been used. I pause my ad campaign on facebook until I get this resolved. Thanks for the help
  
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- Dom (Official Rep) February 07, 2012 16:14
  
  Okay, Thanks for letting us know Conrad.
  
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- Dom (Official Rep) February 07, 2012 22:50
  
  Hi Conrad,
  
  Unfortunately your account is not eligible for Facebook and Adwords Credits. Those coupons are included with Two-Year packages only. I can see that you've purchased and Enhanced One-Year package which does not qualify. Our apologies for any confusion.
  
  Hope that clarifies!
  
  -Dom
  
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Dom, I am haveing the same problem with the Adwords and Facebook Ad credits. My URL is www.midwestoldwood-com.webs.com

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david29_munro February 04, 2012 12:06

http://www.xboxcity.co.uk/

Same issue as everyone else, the coupons kinda seal the deal when deciding to purchase premium so I hope this is resolved quickly, I've also emailed the support team.

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- Dom (Official Rep) February 07, 2012 16:14
  
  Hi David,
  
  Thanks for contacting us. We'll provide an update here once we've done some additional investigations.
  
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- Dom (Official Rep) February 07, 2012 22:46
  
  Hi David,
  
  Unfortunately your account does not qualify for the Facebook and Adwords credits. Only Two-Year packages qualify for this service. Hope that clarifies!
  
  -Dom
  
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http://www.xboxcity.co.uk/ Same issue as everyone else, the coupons kinda seal the deal when deciding to purchase premium so I hope this is resolved quickly, I've also emailed the support team.

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Stephen Austin February 06, 2012 15:34

it says my Google Adwords credits has expired,here is my URL www.oldmansteve.com

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- Dom (Official Rep) February 07, 2012 16:13
  
  Thanks for letting us know. We'll keep you posted here!
  
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- Dom (Official Rep) February 07, 2012 22:44
  
  Hi Stephen,
  
  We took a closer look into your account and unfortunately you're no longer eligible for your Adwords Credits. Your Enhanced Package was purchased in 2010 and your credits are good for a total of two years. Although your package has auto-renewed, your credits do not auto-renew after that two years has past. Our apologies for any confusion,
  
  Hope that clarifies!
  
  -Dom
  
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it says my Google Adwords credits has expired,here is my URL www.oldmansteve.com

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Dom (Official Rep) February 07, 2012 22:59

This topic has been closed. If you're still experiencing any issues with Google Adwords and/or Facebook Credits, please contact the Billing Department directly. Thank you!

http://webs-billing.com/

-Dom

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This topic has been closed. If you're still experiencing any issues with Google Adwords and/or Facebook Credits, please contact the Billing Department directly. Thank you! http://webs-billing.com/ -Dom

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This topic was archived on Tue, 07 Feb 2012 22:58:00 +0000

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This topic was archived on Tue, 07 Feb 2012 22:58:00 +0000

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