Hi, I am a premium member and you sent me credits for googadwords and
facebook but the coupons' codes are expired? please send me new coupon codes
ASAP,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Expired Google Adwords and Facebook Credits? Read First! PRM-1418
This topic is no longer open for comments or replies.
Official
Response
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Issue
We've had a number of users reporting an "Expiration Notice" when attempting to redeem their Google and Facebook Credits.
We're currently investigating the issue and we'll provide more information as we investigate further.
Please Note:
Ad Credits can only be redeemed on newly-created AdWords accounts (fifteen days or younger).
If your Adwords account is less than 15 days old and you're still facing this issue, please provide us with the following:
What We Need
- Site URL (Only) for now
Thanks guys!
-Dom
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Issue
We've had a number of users reporting an "Expiration Notice" when attempting to redeem their Google and Facebook Credits.
We're currently investigating the issue and we'll provide more information as we investigate further.
Please Note:
Ad Credits can only be redeemed on newly-created AdWords accounts (fifteen days or younger).
If your Adwords account is less than 15 days old and you're still facing this issue, please provide us with the following:
What We Need
- Site URL (Only) for now
Thanks guys!
-Dom -
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http://gladiatorialgaming.webs.com/ is our site and i have just upgraded today and are trying to get the ads up and running but where can we find
the codes ?- view 1 more comment
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Ahh ok mate i must of missed that bit when i was reading through thanks for you'r help No worries.
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No problem Jack!
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Hello !!
I am trying to get my facebook ad running and appears with this message " It is not possible to use this coupon on an existing or established advertising account. Only new accounts are eligible for the advertising credit offer as listed in the promotional terms. We apologize for the inconvenience."
I have erase and create a new campaign several times, and keeps coming with the same error. can you please help me
Cheers
http://www.charmingmoontherapy.com -
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i am a Two-Year subscriptions Enhanced User
With Premium Clicky Starts Membership I love Webs So much But i have also have the same problem about Cupon !-
Rsaha204,
Could you please provide us with your Site URL? Thanks! -
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i am a 1 year starter pack`er - got same issue - Could this ongoing issue be resovwed by waving my google adwords and facebook promo codes - in the name of - free domain name for a year?
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Hello Janis,
Unfortunately we cannot offer additional services in lieu of this issue. Please provide us with your Site URL so that we can get this issue resolved for you. Thanks!
-Dom -
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Hi, I am a premium member and you sent me credits for googadwords and
facebook but the coupons' codes are expired. please send me new coupon codes my url is www.doctorpc-cctv.com -
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hey my account is just over a week old and its saying my credits have EXP
www.odssurfphotography.com -
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I stil cannot find my ad credits!
I go to Control Panel, then to Ad Credits and I find a coupon code for googleAdwords that does not exist.
It says” This promotion code has already been redeemed. Promotional codes can only be redeemed once.”
The same happens for the coupon code of Facebook Ad.
What am I doing wrong?
Thanks once again.
Mando Kotsoni
www.ktimakotsoni.com -
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www.imageproservices.com
If it's the webs.com account that has to be within 15 days, that's a seriously large amount of BS.
Tried on old google adwords account (didn't work, got an error saying it was expired), then made a new google account altogether to try and self resolve, but to no avail (still says expired), and this new account was made... 15 minutes ago (and is activated and all that).-
Adam.
If you created a new Adwords account and still saw the issue, the issue is on our end. We're currently to get it resolved. Thanks for commenting here.
-Dom -
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Hey Guys,
Thanks for all the information you've provided thus far. This information has been submitted to our engineering department for further investigation. We'll provide updates as soon as we know more. Thanks!
-Dom -
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My facebook ads credits dont work. Not sure about my google credits but need my facebook ads credits. my website is www.joshhallmedia.com
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Thanks Josh! We'll keep you posted here.
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http://www.the-wool-animal-hat-shop.c...
I am too having the same problem since upgrading to pro last week. the ads are showing as expired even though i opened new accounts -
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Hey, I'm experiencing the same problem with my Adwords code. It comes up as expired, but the Facebook one worked fine. Thanks for your help!
www.chrisroyeraudio.com -
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Problem with google Adwords code, just created a new account today and the code is expired. Here is my URL:
http://www.robinsnestartstudio.com/ -
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I have the same problem with the facebook and adwords coupons ,,
Site url : http://www.radiokalaldeh.com -
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the same thing to my frnds website :
http://www.jordanian-planning-forum.com/ -
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Hey Guys,
Thanks again for providing us with your Site URLs. We're still currently looking into the issue. Thanks for your continued patience.
-Dom -
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I am also having this problem since upgrading to pro last week. the ads are showing as expired even though i opened new accounts for http://mohawklaptops.net
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Dear Dom,
I have created my facebook page with your voucher code ok (about 3 weeks ago)...today I have registered with Google AdWords and it also says the voucher code has expired. Could you also look up with this issue? My web address www.shantybaby.com. Thank you lots.
Have a great one!
Martina -
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hi
I just created a new adword account and applied the code but it still didn't work. I got the same error message saying. This promotional code has expired. please i need this add credit ASAP. my site address is www.poundsmasher.com. -
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ALSO my new domain hasnt registered yet ^^
www.jaideshairandbeauty.webs.com
so its this 1 instead i guess thanks :) -
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Just upgraded yesterday...says the same thing!!
Google code expired
Site url: http://latinmassjeffcitymo.org/ -
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Hi both my Facebook and Google credits are stating they are expired.
http://thelivelaughlovelifestyle.com/- view 1 more comment
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Agreed, thias is taking way too long to resolve!Probably they hope we will get bored and forget about it...no chance, these ads are part of the reason for upgrading to pro!
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Hi Janet and J,
We commented on this topic 7 days ago to report that the issue was resolved. I can see that you guys are still having the issue however. I went ahead and added both of your URLs to our internal list of affected and we'll report back here once we have additional information. Thanks again for your patience!
-Dom -
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Hey Guys,
Please continue to provide us with your Site URLs if you have not already. Thanks to everyone who has done so thus far. We are investigating this issue and will continue to keep you all posted with updates as we progress. Thanks again guys!
-Dom -
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Hi cannot put my google add words on! my site is www.styleshairdressers.com
thanks-
Thank you for letting us know. We will keep you posted.
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I too am having issues redeeming the Google AdWords credit (can't speak for the Facebook one -- it won't check the promo code without entering cc info). It's saying the code is expired. My AdWords account is new. Site URL: www.slcpb.ca
Please fix this asap!-
Thanks for letting us know. We'll keep you posted here.
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Dom,
Do I also need to start a separate thread for my website as well? My facebook credits worked great, but the google adwords I was given 3 codes and all were expired as of 12/31/2011. Also will I get a credit, or a new code once you get this situation rendered? Thanks Ritchie at http://mohawklaptops.net, I went Premium on Jan. 19, 2012 if it matters,-
Hi Ritchie,
How exactly did you receive 3 different Google Adword codes ? -
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I chatted on your Customer service chat now and spoke with one of your managers, and a representative, and they issued them to me, however nothing worked, they all came back expired 2011. I called Google and they honored me with a 100 ad coupon for being a new customer so it worked out OK, but their guidelines drive me crazy
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I also tried to use to my credits and it said they were expired...I would really like to be able to use those credits...my site is michellesherbs.com (previously michellesgiftsnthings.webs.com)
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Thanks for letting us know. We'll keep posted here. Thanks!
-Dom -
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I also tried to use to my adwords credits and it said they were expired...I would really like to be able to use those credits...my site is my-casita.com (previously my-casita.webs.com)
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This is Ridiculous, i payed $125 on the 17th on Jan... for some pro package which included the $75 Google and $50 Facebook Credit... and its the 23rd not even 7 days and google tell me my coupon code is expired... i just created my Adwords account today.... i need my coupon codes NOW!
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Just opened an adwords account and it says my code is expired
http://www.urbanleafclothing.com
I have 3 sites with Webs and am contemplating removing all of them from this platform -
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Hey Guys,
Thanks again for all your patience! This issue should be resolved. If you're still seeing the expiration message, please be sure to let us know. Thanks guys!
-Dom -
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Hey Dom and guys,
I spoke (emailed) to Google AdWords help/customer service and they helped me out. Anyone having troubles with this issue try this link you only have to sign in to your gmail acc. hope it works and helps
http://support.google.com/adwords/bin...
Martina -
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I am an new pro member and so far not impressed. My google ad words coupon says it is expired.
www.bronzebon.com-
Thanks for letting us know! We'll report here again once we've done some research.
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Hi Tim,
Unfortunately the package you've purchased does not include the Facebook and Google Adwords entitlement. Our apologies for any confusion. -
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Dom,
I can confirm that the promo codes now work (for me at least) -- I just activated both an AdWords and Facebook ad this evening. Thanks for your support!- view 1 more comment
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Hi Rivka,
The codes were changed on our end. They have not been manually sent to users on a widespread scale. -
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Hi Rivka,
Unfortunately the account that you've purchased does not include this entitlement. This is only available with Two-year packages only. -
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Hi google adwords code working now! Thanks for sorting it out. styleshairdressers.com
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Glad to hear that everything is working now!
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ok I have the same problem, my code does not work, and was told to post my problem somewhere in this threat to get a solution. So, I am posting. my URL is: www.FamilyLegalEase.com
I am concerned that Webs is using False Advertising by saying that they are offering this discount when, in fact, they are not. This may be a legal issue. I certainly hope not. -
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Hi Rivka,
Thanks for contacting us. I assure you that we are not falsely advertising this offer. As we've stated on this thread, this is an issue which we're in the process of resolving. I've added your Site URL to our internal list of users experiencing this. We'll provide additional information shortly. Thanks! -
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Dom,
I am haveing the same problem with the Adwords and Facebook Ad credits. My URL is www.midwestoldwood-com.webs.com- view 2 more comments
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Okay, Thanks for letting us know Conrad.
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Hi Conrad,
Unfortunately your account is not eligible for Facebook and Adwords Credits. Those coupons are included with Two-Year packages only. I can see that you've purchased and Enhanced One-Year package which does not qualify. Our apologies for any confusion.
Hope that clarifies!
-Dom -
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http://www.xboxcity.co.uk/
Same issue as everyone else, the coupons kinda seal the deal when deciding to purchase premium so I hope this is resolved quickly, I've also emailed the support team.-
Hi David,
Thanks for contacting us. We'll provide an update here once we've done some additional investigations. -
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Hi David,
Unfortunately your account does not qualify for the Facebook and Adwords credits. Only Two-Year packages qualify for this service. Hope that clarifies!
-Dom -
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it says my Google Adwords credits has expired,here is my URL www.oldmansteve.com
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Thanks for letting us know. We'll keep you posted here!
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Hi Stephen,
We took a closer look into your account and unfortunately you're no longer eligible for your Adwords Credits. Your Enhanced Package was purchased in 2010 and your credits are good for a total of two years. Although your package has auto-renewed, your credits do not auto-renew after that two years has past. Our apologies for any confusion,
Hope that clarifies!
-Dom -
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This topic has been closed. If you're still experiencing any issues with Google Adwords and/or Facebook Credits, please contact the Billing Department directly. Thank you!
http://webs-billing.com/
-Dom -
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