CT (Official Rep) October 19, 2011 23:21

Email Services: Mailbox/Account Suspended

SCENARIO: You have attempted to send an email and recieve the following one of the following messages

'The message was rejected for the following reason: Permanent Failure:
Your account has been suspended for a violation of the terms of usage.
Please contact your system administrator.


"The message was rejected for the following reason: Permanent Failure: Your ability to send new mail has been suspended as a high volume of suspicious mail has been sent from your account recently. Please contact your IT administrator"

CAUSE (1 or more of the following) :

This section is separated by Webmail and SMTP. Webmail means you are logging to your email service with webmail.yourdomain.com to send emails. SMTP means you are using an email application (Outlook, Thunderbird, etc) to send emails.

Webmail:



*600 messages a day (24 hours) per user/mailbox
*Per message: 300 total recipients (100 To, 100 CC, 100 BCC)
*Per message: 50 total recipients under a single domain not to exceed 2,000 header characters (spaces included) - unless that domain is the same as that of sender.
*No more than 1000 off-domain recipients per 24 hour window for a given user.
*No more than 500 off-domain recipients per hour for the IP used to connect to the web mail service.

SMTP:

No more than 900 recipients per message.
No more than 900 off-domain recipients per 24 hour window for a given user.

Please note that if an email address is reported multiple times as a sender of spam. Our system then logs the reports of spam reports without the recipients identifying information and automatically suspends the account. Repeated reports of this nature may result in permanent suspension of the account.

If you are looking to send a mass mail or emails to many individuals, it is best to use our email blast feature or newsletter service (constantcontact, mailchimp, etc)

SOLUTION:

Please discontinue send emails for 24 hours. Your suspension will be removed after 24 hours automatically, if you have not continuously violated this stipulation. If your suspension is not removed after that time, submit an email to us via your support section - http://members.webs.com/s/support/index

Email us the following info:

1. Domain name
2. Email Address/mailbox suspended
3. Password for that mailbox

PLEASE be sure you contact us with ALL info. IF you do not provide this info we will revert you back to this topic.
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