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EMPLOYEE
A number of users have reported problems with staying logged in as they edit their sites. They log in, then are directed to the screen for logging in again.
We have not been able to reproduce the issue, so we need your help in tracking this down.
If you have been experiencing this problem, please reply to THIS topic (don't create a new topic) and provide the following information:
1. What page you tried to log into first.
2. What you logged in with - username? or email address (WebsID)?
Do NOT provide your password here!
3. What you did just BEFORE you got the login screen again.
We also need the details of your computer set up.
Please go to this link to get them:
http://supportdetails.com/
We need to know the:
Operating system
Web browser
Javascript
Cookies
Flash
And either the IP address, or the name of your ISP (internet service provider) and what country you are logging in from.
We need to see what settings are common with users who have this problem.
Thank you!
Can't stay logged in? Keep getting the login screen? FAQ - Read this first! SUPPORT-1
Official
Responses
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I've been talking to one of the top engineers, and he is not able to reproduce the issue. I have been able to, but only on my home computer, and only a few times - I can't reproduce it consistently, so it makes finding the source of the error a little harder.
He is requesting more information from you guys and from me, as well:
WHEN this error occurs:
1. Note the time. We need to know EXACTLY (date, hour, and minute) when this occurred. Please give us your time zone so we can get the time correctly.
2. Log back in. If you can manage to log in again, go to the Site Settings in your account and look at the number that shows up in the tab at the top of the page:
If you cannot manage to log in, that's okay, just give us the time you had the error.
While we are working on a solution, you can get around this error and still log into your account!
I've posted this before, but it looks like people didn't see the alternate solution.
Download Firefox - this error appears to be related to IE, NOT Firefox.
http://www.firefox.com
Until we get the problem sorted out, that is the method you can use to edit your site. -
I've been talking to one of the top engineers, and he is not able to reproduce the issue. I have been able to, but only on my home computer, and only a few times - I can't reproduce it consistently, so it makes finding the source of the error a little harder.
He is requesting more information from you guys and from me, as well:
WHEN this error occurs:
1. Note the time. We need to know EXACTLY (date, hour, and minute) when this occurred. Please give us your time zone so we can get the time correctly.
2. Log back in. If you can manage to log in again, go to the Site Settings in your account and look at the number that shows up in the tab at the top of the page:
If you cannot manage to log in, that's okay, just give us the time you had the error.
While we are working on a solution, you can get around this error and still log into your account!
I've posted this before, but it looks like people didn't see the alternate solution.
Download Firefox - this error appears to be related to IE, NOT Firefox.
http://www.firefox.com
Until we get the problem sorted out, that is the method you can use to edit your site.
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I’m
frustrated!
This is EXTREMELY frustrating! Can't even edit website due to system request for sign in several times. What gives?!?!- view 6 more comments
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just created a new site "ultimatepersonalitytest" and full of ideas on how to develop it but.... gutted... keep getting logged out. This is when clicking on various links within the hosting pages. And I'm using Fire Fox! So this problem does not seem to be limited to IE. :(
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Hi Geoff,
Thanks for contacting us. Have you tried clearing your cache in Firefox or adding webs.com to your browser as an exception?
To clear cache: http://www.wikihow.com/Clear-Your-Bro...
Exceptions in Firefox:
Click on "Tools" then "Options"
Click on "Security"
Click on "Exceptions" (Top)
Add the site name and click "Allow"
Close the Browser window and open again.
Exceptions in Internet Explorer:
Click on "Tools" then "Internet Options"
Click on the "Privacy" tab and then click "Sites"
Add the site there and click "Allow"
Exceptions in Google Chrome:
Click on the "Tool" Icon (UpperRight corner)
Click "Options" then "Content Settings"
Click "Exceptions" and then add webs.com
Please let me know if either of those methods work for you. Thanks!
-Dom -
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I logon and get to the page that shows a small version of the website. When I click on the edit webpage button, it sends me directly back to the login page and I can't edit the website.I used my email address to login and it accepted it, but that is as far as I can get. As requested I am using the following:
OS: Windows XP Home
Browser: IE7
Javascript:On
Cookies: on
Flash:10
I hope you find a resolution as this has never had any issues before.-
Cary, thanks for this information!!
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OS: Windows 7 U
Browser: IE9
Javascript:off
Cookies: off
Silverlight
all be fine. ROFL -
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I’m
frustrated
I cannot change any pages without it asking for my login again. I can't do anything on any of my pages.
Operating System
Microsoft Windows XP
Copy Screen Resolution
1024 x 768
Copy Web Browser
Internet Explorer 7.0
Copy Browser Size
1004 x 635
Copy IP Address
99.184.62.127
Copy Color Depth
32 bit
Copy Javascript
Is Enabled
Copy Flash Version
10(10.1.82)
Copy Cookies
Are Enabled-
Thank you very much for this, Summer. What is your username on your site?
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I’m
sad
Im in my account want to edit website , have to log in again,i want to edit a website , have to log in again , want to edit my website ,have to log in again.
This reply was created from a merged topic originally titled
I am in my account,login to edit and again in my account repeat over and over again. cant edit FWB-10742. -
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I’m
frustrated (but a little patient)
1. What page you tried to log into first.
Hi ! Ater I enter in my site I tried to see any page of the site and each time I was redirected to the page where I have to introduce my e-mail and password again. But befor I was redirected I see in the recent activity " SESSION TIME OUT" and the page have not the good dimension (SEE the picture) I tried many times and each time I tried to reach a different page and the result was the same.
2. What you logged in with - username? or email address (WebsID)?
mimialacarte
3. What you did just BEFORE you got the login screen again.
Nothing, I just opened my computer and open a session of Internet
Explorer
- view 3 more comments
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Been happening to me for the past two weeks its just crazy. Had enough . I was going to upgread but not now. :-(
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Been happening to me for the past two weeks its just crazy. Had enough . I was going to upgread but not now. :-(
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I’m
frustrated
So. I log in to the main screen and it brings me to the Dashboard. I click on the site I want to edit and it asks me to log in again. Everytime i click on "Create a Site" it brings me to the screen where you first sign up and enter the information that you'd like for your new website.
This is EXTREMELY frustrating please fix this as soon as possible, as I'm in a hurry with the site I need to make and I do not have time to sit here and twiddle my thumbs.-
Garrett, This is a different problem.
In this case, use Firefox, rather than IE, to create the new site. Either that, or refresh the page to get past that error. This is only a problem with one version of IE when using that link from the dashboard. -
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I'm using lE8 and it still doesn't give! It didn't happen yesterday!
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I’m
frustrated
I don't have this exact problem, Webs just won't remember me. I check the "Remember Me" box when I sign in but if I close and re-open, it's already signed me out!-
Same happens to me! Webs had remembered me 25 days ago but now the account remembering system got nuts!
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Please post a new topic. This topic is just for this one particular issue. Thanks!
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I’m
sad
Hi just Created a second website and then i went to go edit it and i got the please sign in box every time i tried to edit either of my sites ... Deleted the second site i just created and the problem went away ... any clues on this one .. i would like to create another site but sofar it wont let me edit it if i do.
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Robert, this might be a cookies issue. If the problem persists, make sure to edit only ONE of the sites at a time!
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I’m
VERY frustrated
I have the same issue. My login name is lrbeauty and i have my own domain http://www.lrbeauty.com.au This is a webs.com site and i have never had an issue with it before. However I cannot not edit my site. If i click to edit or do anything at all it just drops me back to the login screen. It doesnt offer for me to view my site it asks if i want to create a site. Please help.
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Ooops sorry also
Operating System Microsoft Windows Vista
Screen Resolution 1680 x 1050
Web Browser Internet Explorer 8.0
Browser Size 1676 x 877
IP Address 121.220.36.252
Color Depth 32 bit
Javascript Yes
Flash Version 10 (10.1.53)
Cookies Yes
User Agent Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 1.1.4322; InfoPath.3; .NET CLR 3.0.30729; .NET4.0C) -
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Sharon, is this still happening for you? Did you try clearing your cookies and cache?
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I’m
very frustrated
Same issue - I log in, click Edit This Site, and then I'm redirected to login again.
Discounteddivas
Jriebolick@yahoo.com
Microsoft Windows Vista
Internet Explorer 8.0 - 1259X517
IP Address 67.237.69.24
Java - yes
Cookies - enabled
Flash Version - 10 - 10.1.53 -
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I’m
annoyed
Ok I log in to my site and it takes me to home page. I click manage wesbite and get For security purposes, please re-enter your password. So do that and nothing happens. So I can't edit anything. This is hugely bloody annoying as its a new charity site that i need to keep updating.
I'm using a MacBook . -
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I’m
angry!
I have the same problem when I log in I get to the editing screen. When I click edit the site, it boots me back to the login screen. This has been going on over a week and is VERY frustrating!
1. What page you tried to log into first. EDITING SCREEN
2. What you logged in with - username? or email address (WebsID)?
Do NOT provide your password here! toutesweet is the website
3. What you did just BEFORE you got the login screen again. I CLICKED EDIT AND IT BOOTED ME BACK TO THE LOGIN SCREEN -
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I’m
frustrated
OK, I log into this site; http://members.webs.com/s/webs/;jsess..., I click on the button "Edit this site" it takes me back to the log in page.
I log in with my email address
Answer to question 3- I clicked on the "Edit this site button" I have logged in and edited the site within the last month using this method.
You might consider internet explorer 8. I did recently upgrade from 7, not sure if I did the previous edit from 7 or 8.
OP system MSxp, web broswer IE 8, IP address 64.113.172.14; Java script and cookies both enabled; Flash version 10.
My ISP is a relative small county owned company(CCComm) in Fallon, Nevada. With others having the same problem, I suspect you can rule that out. -
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I’m
frustrated
Caroline- is it possible the netzero email is the problem?
My email is jimmcmorris@netzero.net-
Nothing to do with the email, as far as I'm concerned.
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I’m
frustated/disappointed
Wow how frustrating this issue has been her for 20 days & still not fixed? I have just been experiencing problems for my members. My new members can't get approved or get to edit their profile!! This is frustrating as we are trying to use this site to run for our soccer league which is in session right now. When will this be fixed?
almastrikerssoccer.webs.com
Vista
internet explorer-
tfuller, this is a different problem. Please see this topic: http://support.webs.com/webs/topics/p...
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I’m
frustrated and a little bit annoyed as there were no issues yesterday..
I have this problem too. NOT HAPPY!
like the others I simply open a window and go to webs.com home page then use the login at the top. I use my user name and password
login is littlesignersclub
Microsoft Windows Vista
Internet Explorer - latest version
Java - yes
Cookies - enabled
I am not sure where to find the IP address - perhaps you can let me know and I will provide the info
Thanks
Shelley -
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I’m
frustrated and very agitated
NOT AT ALL HAPPY!WEBS IS ALL SCREWED UP!FIRST THE INDIA BLOCKAGE,AND NOW I FIND THIS PROBLEM ALL OF A SUDDEN.My members are facing these problems regularly,and I am facing angry complaints.When at the starting of my site,these complaints came,I though it was nothing.But this is serious.These are my details:-
Login from-Mostly From Sidebar Members Module
Login With-I with my Webs ID.But(most)of my members with username.
What you did before logon screen-Nothing.Just clicked on the link leading to a page on my website and ho behold,it redirects to the login screen.
My OS-Windows Vista,But most of my user's are XP(Mostly Proffesional Version)
Browser-In India,Opera Mini(Due to the server blockage),Abroad-Unknown(Most probably Google Chrome,Opera or IE7)
Javascript-Always On
Cookies-Mostly On
Logging in from India(Me and users facing the problems)
Flash-ON-
gotestra, I am not sure if your problem is related to the block in India. Can you view your site properly?
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I’m
frustrated
1. The page where I tray to login is www.hermandadbiohazard.webs.com
2. I logged in with my e-mail, as the other registrated users of my web.
3. I didn't do anything. I only open the web with IE (with Firefox and Chrome I don't have dis problem) and I put my e-mail and my password and it is like if I press F2, but it send me to my welcome page.
OS: Windows 7
Browser: Chrome 6.0.472.55
Javascript: enabled
Cookies: enabled
Flash: 10
IP: 80.37.90.95
ISP: Telefónica (Movistar) España
Country: Spain
Thanks for your help. I'm not english, I'm spanish, so I'll try to understandyou :)-
Fernando, thank you for letting us konw. Please use Chrome or Firefox for now.
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I’m
annoyed & perplexed why problem isn't yet solved.
I too am having problems getting in to edit my website that I started creating today. I got to the screen which listed my website then clicked on edit website & had to login again. There was no way to edit the website.
1. Page login into 1st: www.webs.com
2. login used: email
3. What I did before login screen was shown: just typed in website address for webs.com
Computer info:
OS: Microsoft Windows XP
Web browser: Internet Explorer 8.0
Javascript: enabled
Cookies: enabled
Flash version: 10
IP: 76.189.48.224 -
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i sign in my web page and then as i went to go to and thing under the main page it would go right back to the sign in page, my web page is www.rochesterreformedchurch.org my log in name rrc5142 this happen for three days in a row. and even after i could get back on to post you a problem it was very slow. now i am still using the same computer and the same window 7, so there was no problem on my end. i am very good with computers and i check out anything i could think of on my end. i hope this help you ,randy
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I’m
frustrated
Got the same problem..when signed in and i want to edit my site it keeps bring me back to the login page and all the time it also won't save my login and password..but that's a problem i have from the very beginning !!
Operation system win 7
ie 8 -
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I’m
frustrated
I'll traing to go to my edit page and keep asking me to login again and again snd i have this problem from the beginning -
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my site will not let me edit a page. every time i try to type a letter the page jumps down so i can't see the area i am trying to edit. it will not let me import text or it will only import
a portion or the text. if i try to publish i get a error message sayin i must refresh the page.
i refresh the page and it erases any thing i have done. i have tried to edit on two different computers and get much the same results.
This reply was created from a merged topic originally titled
can't edit my web site. -
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I’m
getting angry...but currently frustrated
I have the same problem....had it 14 days ago....boots me out once I try to edit my site....I am VERY frustrated now :o) Please please please fix this!
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I can see your account associated with that email address. It looks like you originally mistyped it but have it corrected now.
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I’m
indifferent
Hi Guys
I started having this problem last week and could still get into site builder..but from today I can't even even get into site builder it just freezes as soon as I press on the pages to edit. Worried that some guys have had this problem for a month. I have 6 premium sites and all are rendered useless at the moment so webs are casue me a bit of embarrassment at the moment.I must have faith cos they do eventually fix problems but this is a biggy I feel. Fingers crossed it will be ok in the morning.-
This looks like a different problem. If the problem persists, create a new topic.
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I’m
livid!
I've been having this problem and I am *really* angry. I've been a member for less than a month - a paying member, no less - and I have a time-sensitive, fundraising page for a charity function. I cannot edit my page or see my stats or anything.
I went to www.webs.com and entered my username (leslieswalk) and password. As soon as the main screen comes up, it loads with errors and I get the sign in request at the bottom. If I try to check stats, it boots me into the sign in screen...over and over. If I try to edit, it does the same thing.
Operating system: Windows XP
Web browser: IE 8.0
Java script: enabled
Cookies: enabled
Flash version: 10- view 2 more comments
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I can't edit *any* page. Or anything else. The second it logs me in, it kicks me back out - the message appears at the bottom of the screen that my session expired and I need to sign in again. And again. Some days it works and other days - many, many days - I am unable to log in. I just keep getting the "Whoops!" screen. Just ask me how cute I find that....
My billing has been a mess and my website is rarely accessable. As soon as my marathon is over, I'll be cancelling my account. -
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I can't edit *any* page. Or anything else. The second it logs me in, it kicks me back out - the message appears at the bottom of the screen that my session expired and I need to sign in again. And again. Some days it works and other days - many, many days - I am unable to log in. I just keep getting the "Whoops!" screen. Just ask me how cute I find that....
My billing has been a mess and my website is rarely accessable. As soon as my marathon is over, I'll be cancelling my account. -
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Hi
In my experience when Webs get a problem it is never cause by the user and webs do fix it eventually. This is a shame as the concept of the site is brilliant provided it works. I too am on time sensitive projects and have paid for 6 sites. I just try to stay cool and pray to god they can fix it. There are no images on any of my sites and I just wish someone would come on and give us some hope.
If this isn't fixed tommorrow I'm up the Swannee River without a paddle and my credibility is shot.-
I'm seeing a problem that started a month ago, a "company participator" who stopped responding to people six days later, and no indication that there's an end in sight. Right now I'm paying for a site that I cannot do anything with - I can't even change my personal account settings. That makes me extremely nervous.
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Wageslip, It looks like this is a totally different issue. Please post a new topic if you're still having image issues. Make sure to include your site address.
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I’m
frustrated
I found it so odd that this problem has not been fixed. I haven't logged in in a couple of months and I had this problem today. It's now been a month since this prob was reported????-
rfin, Sometimes issues can be difficult to track down. With 20 million accounts, this login problem is VERY unusual and not widespread. We needed more information in order to understand what the commonalities are with the people having the problem. The engineers are aware of the issue. Please provide the information I requested from all users with this issue. Thanks.
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I’m
VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERYfrustrated
Yeah,Sure Caroline.By the way,I reported previously,and I am again saying.
The Member Logon is showing problems.Please reply so as to tell me that you are working on the problem.As you already know Caroline,there has been a blockage for the .webs sub-domain in India.So users in India are using Opera.But none of the users in abroad(As much as I know)are facing these problems.This leads to two ideas 1)Opera is the problem,but as for IE,it may be that both these browsers are on the same basecode OR 2)Its in India only,for what my site is concerned.These are the details:-
Computer OS-Mine is Windows Vista
Web Browser-In India,Opera Elsewher(Where there is no problem),Firefox,Safari,Google Chrome and nearly all others
Javascript-I dont know.As much as I know,they remain ON and are updated to the latest version
Cookies-Mine is enabled.My users have also enabled(I think so)
Flash-Always the latest,both me and my users(Obviously enabled)
ISP-Wishnet,Kolkata
Country-I am in India.Problem reports also coming from India- view 1 more comment
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Yeah,Caroline,my username is Gotestra.
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Sorry,my username is gamesfordownloads.My NAME is gotestra.So sorry.
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I’m
very frustrated
I have two sites with webs.com and have been having problems getting in to edit them for quite some time now. I go to webs.com and enter in my email address (hopscotchluna@hotmail.com) and password then click the log in button. This brings me to my dashboard where I can see both websites I have created. When I click on either "edit this site" button, I am brought to the following page: http://members.webs.com/s/login/relog... -
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Cookies: Are Enabled
Flash: 10
Java: on
Web: Internet Explorer -
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I log in for the first time (using email, evs.enquiries@live.co.uk), and get the dashboard page as normal. I can then click any button and it will always take me back to the login page. I have two sites and really would like to delete one (created in error). I cant access either. The sites themselves are working fine. www.pole2fitness.com
Cookies: Enabled
Flash:10
Java:on
Web:internet explorer
Country: UK
Thanks,
Vicki. -
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I’m
beyond frustrated!!
I am having this same problem. I open up the webs page in my browser and log in. I get to my dashboard but when I go to click on one of my pages to edit I am taken right back to the log in screen. It does not matter which page I click on - the result is always the same. I have noticed that off to the side of my website pages is says that my "session has timed out" in my recent activity box.
OS: Windows XP Home
Browser: IE7
Javascript:On
Cookies: on
Flash:10
This has been going on now for 2 days in a row and that is time I really needed to work on site.
Mihiime's Attic
www.mihijimes-attic.webs.com -
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I’m
frusturated
I'm having the same problem here. I log in and it takes me to my dashboard. When I go to edit my site it redirects me to the main login.
Internet Explorer
Cookies: on
Sorry, I don't know much else. -
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725 jewelry, went directly to my site and logged in. tried to update and it keeps going back to log in page. I am beginning to think my account has been hijacked.......-
get used to it for a year until you can go with another provider.
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I’m
frustrated AGAIN!
I have this happen all the time. I hate webs because of it. I wasted and entire day that I took off today to update my site only to get NOTHING done because of this crap. I hate webs - this happens at least once a week to me.
Bunch of crap and I am so pissed I took the day off and got nothing done AGAIN because the site is looping me to log in again and again. It started this morning at 9 am and now it is 5:54 and I am still experiencing the same problem.
1. What page you tried to log into first. BLOG
2. What you logged in with - username? or email address (WebsID)? HCGDIETCANADA
3. What you did just BEFORE you got the login screen again.
CLICKED TO WRITE IN MY BLOG -
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I’m
disappointed with Webs.com again
I NEVER have any problems with my weebly or myebiz.com sites. Ever! But I have it at least twice a week on webs.com.
It makes me laugh how they are always coaxing us to vote and say they are the best when actually out of my three sites (weebly, myebiz, webs) - webs is the only one that never gets updated because every time I take a day off to update it - it is down.
NEVER AGAIN! -
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it's recurring. It was happening to me a year ago, then it stopped.
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I’m
way to busy to have to do it on your time..
Login name:babycakeaccessories
Cant finish web page to get this up and running, Please help very frustrated -
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I’m
hoping they can fix the log out problem.
I have a problem that when I close my tab, I have to re-log in even though it's supposed to remember me. So I leave my tab open and when I have to close my laptop it's supposed to stay open but logs out. up to about 3 or 4 weeks ago It would always re-log me in (remember me)-that was very convenient and well appreciated.
Thanks, Marian Helmick
AutismNE -
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I’m
frustrated
I log on and get to the page that shows a small version of the website. When I click on the edit webpage button, it sends me directly back to the login page and I can't edit the website. This has been happening for a couple months now. I sign in with my email address, my computer info hasn't changed since I created the web page to start with. I have Windows 7
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I’m
annoyed, concerned and frustrated that this problem has not yet been solved
Great - it looks like I'm the latest in a long line of users who cannot access their account to edit it!!
Have things not moved on at all in solving this problem?? I'm paying for a service that I cannot access - does this mean that my money will be refunded?? -
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I’m
frustrated and Mad
This is not good. When is this going to get fixed? Because i'm about ready to move to different site and you will no longer have my bussiness.
1. This happens after the orginial site after I log in. When I click on edit my site it bumps me back to the log in
2. What you logged in with -lambcm@southfield.k12.mi.us
3. All I do is log in get to the home screen when I click on edit my site, it bumps me out.
We also need the details of your computer set up.
Operating system : Windows XP
Web browser : Internet Explorer -
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I’m
Not Happy...
Same problem as everyone else. Can't edit my webpage and have to keep logging in repeatedly. I can only get to the home page and each time I click to edit, it kicks me out.
1. Windows XP
2. Internet Explorer
3. Logged in under reanamalori
This is really frustrating and I see that it's been going on for over a month now...come on, we really need to get this fixed. -
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Day three of being unable to work on my website. -
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I’m
Words can not express!
Yet again, more problems, why can't webs get there act together I am a premium user who is frustrated with all these cliches. theirs something every other week now.
What a complete JOKE! -
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I’m
Very Frustrated
Can someone tell me if I am locked out of HorrorFlixtheaters.com, Please. I can not log in to my account for 3 days now. I have just paid $50 for more bandwith and now I can not access my site. I had to reregister as someone new to get in. I'm a premium member also.
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I’m
unable to express just how very irritated I am right now by this.
Day 4 and the Webs website isn't even showing up. Still not laughing.
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I’m
VERY frustrated
I'll be glad to reply! please fix
I've logged on EVERY page, but origionally I tried getting to it thru the *wonderful* XD webs task bar.
I've tried both username: bigdealpics
and email: bigdealpics@gmail.com
and I can get logged in, but can't stay logged in for the life of me!
Opertating system: Windows 7
Web Browser: Internet explorer 8
cookies: enabled
java: yes
flash: yes version 10
oh, I'm quitting webs, since there server never works, but I just want to log on so I can at least get my stuff and delete my account -
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I’m
upset
I log in and get logged out the second I click another link...what is the problem?
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I’m
angry
I need this fixed...I log in and then get logged out if I try to click on another link.....
jayceo -
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2I am trying to log in too, I log into the main section (with my email) where it shows my website and ones i have suscribed to, then I click to edit my site and am taken again to the log in page. So i got my password resent and yes I am using the correct one. I am using Windows XP, Internet Explorer 8, all which is normal for me?
Operating System
Microsoft Windows XP
Copy Screen Resolution
1080 x 810
Copy Web Browser
Internet Explorer 8.0
Copy Browser Size
1058 x 598
Copy IP Address
124.185.184.127
Copy Color Depth
32 bit
Copy Javascript
Is Enabled
Copy Flash Version
10(10.1.85)
Copy Cookies
Are Enabled-
Ok working on the theory as mentioned by a few that its a cookie problem I went into my internet options, privacy tab and added the http://members.webs.com into allowed for cookies, and now its working for me. Hope this helps!
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Josephine Wilhelmina Thornton gives the solution. I had this problem after creating my site. I finish making ym site tried to log-in to edit my site and had the same problem being sent back to the login screen TRY THIS SOLUTION ABOVE by Josephine, IT WORKS!
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I’m
extremely frustrated. :(
I can't even log in at all to edit my website. It tells me that my account is not registered. I am so confused. I have no idea what to do.
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Same...
OS: Mac OS X 10.6
Browser: Firefox 3.6 and 4 beta mainly(same issues with others)
Cookies and Cache are ON
Flash: 10.1
I did mange to make it work properly by changing some code in Firebug, although I need to do that again everytime I launch FF -
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I’m
frustrated
I've got the problem of going to the login screen again and again also, but go to it when I tries to put addons
Here is the info. of my computer:
OS: Windows Vista HomeBasic
Browser: IE -
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This is webs problem and they should have fixed it by now they often do in the end. No need to give pc info etc. That's just a waste of time. Fotunately I only have to log in twice so it doesn't stop me working but it still annoying and it's been like it for 3 months
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the last time I reported it I was told to refresh my cache..dooooh Obviously I didn't bother cos it clearly would never be that
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I’m
hopeful!
Hi everyone:
I too have been very frustrated by this. However, I have found a recent solution that has been keeping me logged in.
As soon as I sign into my account, instead of clicking on anything to edit, I click on the red 'Logout' button in the top right corner right away. This then takes me right back to the log in page with a 'Tell your friends about our site!' banner across the top. From here, I log in again and am now able to begin editing. I don't know why it is working that way for me but over the past two days, I have done it this way 4x and it works. If I don't do it, and I go to click on something to edit, it knocks me back out again. I am logging in with my user name. I have not tried logging in with my email addy.
I hope it works for you too and at least provides a temporary solution to whatever is really going on.
-Lisa- view 1 more comment
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Great Lisa THANK YOU It worked for me too...It sounds like a link that is in the page that shows to redirtect to the original page on that edit button..
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Tried it and not working for me. Whatever page I go into it keeps reloading. very frustrating. Hope webs fixes the problem soon.
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I’m
stressed!
ive also got the same problem here in the uk. lets me log in at first but if i click edit on any pages it asks me to log in again!
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I’m
frustrated and tired of all the issues with this site when i run out of busines cards im considering changing companies
my ip and opertating system have nothing to do with this issue because they havent changed since ive used freewebs...
i logged in using my username and password and it logs me in but when i click edit it just keeps taking me back to log in page.... im getting really really irratated because i need to make some important changes...
i am in california
please fix this ! -
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Can't sign in again.
This very fustrating for a paying customer.
Operating System
Microsoft Windows 7
Copy Screen Resolution
1280 x 1024
Copy Web Browser
Internet Explorer 8.0
Copy Browser Size
1276 x 804
Copy IP Address
173.33.76.83
Copy Color Depth
32 bit
Copy Javascript
Is Enabled
Copy Flash Version
10(10.0.45)
Copy Cookies -
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I’m
very angry
after day 2 its still the same and the problem just wont correct itself. not very happy with freewebs at the moment!
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I'm having the same problem!! I can log on go to edit one of my pages...then it takes me back to log back in again.
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I’m
concerned I have changes to make and it is effecting my business...Please help
I go to http://members.webs.com/s/login/relog... enter terraamare@hotmail.com taking me to this address - http://members.webs.com/s/webs/;jsess... - then click the "Edit this page button" then the page is redirected to here - http://members.webs.com/s/login/relog....
Info requested
OS - Vista
Screen res - 1440x900
IE Version 8.0
Browser size 1419x588
IP address - 71.97.88.224
Color depth - 32 bit
Java Enabled
Flash ver. 10
Cookies enabled-
Terra, is this still happening for you?
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I’m
frustrated
My website users are getting this too. They in fact can't log in at all, it just continually asks them to log in.
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I’m
frustrated
reunionridgefarm
i am having this problem also i pay on freewebs but this stuff always happens i will change soon -
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I am also getting this issue. I logged into my account, selected edit this site and it brought me back to a log in screen. log in email is alif001@sbcglobal.net. site trying to edit is cherylsdaycare.webs.com. operating system is windows vista, web browser is yahoo. don't know about the rest-
Cheryl, I don't know what you mean by a Yahoo browser. Yahoo has toolbars and browser add-ons, but that's not a browser itself. Please try using Firefox - http://www.firefox.com - if you have problems with it, make sure you are accepting 2nd and 3rd party cookies. That option is in the TOOLS section of the browser menu.
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We are trying to track down the cause of this error. We haven't been able to reproduce it, but I do notice that it's happening to users with IE8.
Please try logging in with Firefox. Let us know if the problem persists with Firefox.
This is not a widespread issue, although I do see that a number of you are experiencing the problem, at least some of the time. The more information we can get from ALL of you, the better.
Please Follow the steps given in the top of this topic and provide all the requested information here! -
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I’m
furious
whenever I try to create a site, it automatically logs me out and won't let me log back in
This reply was created from a merged topic originally titled
Webs keeps logging me out when I try to create a site.-
Thanks for letting us know! Can you post the requested info in this topic for us? http://support.webs.com/webs/topics/c...
We are trying to sort out the cause of this error. Thanks! -
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I’m
frustrated
1) After initially logging in, and selecting a site from "Sites I've created. Takes me to first log in screen and loops. 2) When clicking "Manage account settings" I get a partial screen shot of nothing useful. 3) No email is recieved to "Verify your WebsID!" from account info. 4) When "Remember me" is selected on initial log on screen, I am forgotten each time. Thanks for your help in the matters. Windows 7, flash 10, cookies enabled, Java enabled, Internet explorer 8,
This reply was created from a merged topic originally titled
Log in Loop and more..-
Is this just a problem with the "remember me" not remembering you? Or are you getting kicked back to the log in screen every time?
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. What page you tried to log into first.: home page of webs
2. What you logged in with - username? or email address (WebsID)? logged in with email address
3. What you did just BEFORE you got the login screen again: nothing
Operating system: windows 7
Web browser:internet explorer
Javascript:enabled
Cookies: enabled
Flash: 10
IP Address:99.155.109.159
ISP: ATT-
Still expericening the same problem. I have not been able to edit my site for quite a few weeks now
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Still expericening the same problem. I have not been able to edit my site for quite a few weeks now
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I’m
anxious
It doesn't matter what I try to click on, I get logged off. Can't edit a page, can't read stats, can't even click on help support.
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William, Please answer the exact info I'm asking for at the top of this topic. Thanks.
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Success! I had to install Windows updates which I did, and then the problem was resolved. Hope this helps
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I was on the site several days ago with no problem and went tonight to update and can't get in. I log in using my user name & clicked on the edit main page and it went back to log in, then tried photos and it did the same. This is a paid account. I use windows xp svc pk 3- IE8 and have all updates and no changes to operating system. java and cookies enabled-
We use comcast for our internet provider in the USA.
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I’m
frustrated and unhappy
I am new and i made an account and I made a website, when I finsihed publishing it I went to have lunch, I come back and go to edit but everytime I go to the edit button it comes up with the logon screen again... I cant edit my website! -
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This problem is driving me crazy. keep trying but just get sent back to Log in again and again. I keep asking for help but just get the same unhelpfull message back each time. I was going to upgrade but do not think I will be now.
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Everything is fine with what I have done so why can't I always login -
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I've been talking to one of the top engineers, and he is not able to reproduce the issue. I have been able to, but only on my home computer, and only a few times - I can't reproduce it consistently, so it makes finding the source of the error a little harder.
He is requesting more information from you guys and from me, as well:
WHEN this error occurs:
1. Note the time. We need to know EXACTLY (date, hour, and minute) when this occurred. Please give us your time zone so we can get the time correctly.
2. Log back in. If you can manage to log in again, go to the Site Settings in your account and look at the number that shows up in the tab at the top of the page:
If you cannot manage to log in, that's okay, just give us the time you had the error.
While we are working on a solution, you can get around this error and still log into your account!
I've posted this before, but it looks like people didn't see the alternate solution.
Download Firefox - this error appears to be related to IE, NOT Firefox.
http://www.firefox.com
Until we get the problem sorted out, that is the method you can use to edit your site.-
as mentioned by a few that its a cookie problem I went into my internet options, privacy tab and added the http://members.webs.com into allowed for cookies, and now its working for me. Hope this helps!
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I’m
confused
Hi there,
I was moved to this topic but don't think I should be here:
I CAN sign into my account/website to edit, but CANNOT just log into the actual site as a user - neither can my members - www.night_world.webs.com
...Should I be in this topic? If so, then I'll find the relevant info you're asking for and get back to you.
Any help would be greatly appreciated.
Thanks. -
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I am using windows XP. Logging into my home page. Using my webs ID, gerald.guarino@verizon.com have not changed any settings and my provider is Verizon FiOS. I am in the United States of America. Not an issue on my end and I am not the only user with this issue, apparently there are thousands just like myself.
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I’m
upset
After I sucessfully log in to edit a page for my business, I click on the page I need to edit and I am redirected to login. This is pretty fustrating since I need to update my website daily. I will probably lose out on sales until this is resolved. HELP!!!!
This reply was created from a merged topic originally titled
I cannot edit any pages. It redirects me to login!!!. -
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I’m
MAD!
i want to go edit my site so i go log into webs and it shows my account and i hit the edit site botten but when i do that it just keeps loggining me out and bringing me back to the logg-in page
PLEASE HELP!) second loggin related problem!
This reply was created from a merged topic originally titled
Cant sing in to edit my web site!. -
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I’m
upset
I can't edit my website. I logged in and clicked Edit This Site and it kicks me back to the login page. I've erased the cookies and temp internet files and all that, the Privacy settings are set to accept All Cookies. So it isn't that, although that did work the first time this happened. It isn't working this time.
I'd REALLY appreciate being able to edit my own site. I realize it's free and so doesn't come with many perks... but I feel like being able to use it reliably should be standard issue.
Thanks
This reply was created from a merged topic originally titled
From SiteBuilder back to Login. -
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I’m
confused
My site www.tariqamustafawiyya.com lets me log into my back page , but when i select edit site or anything else that would navigate me to a different page i am asked to sign back in with my user name and password. i can`t edit my site. help please
This reply was created from a merged topic originally titled
Can`t navigate after login . any attempt and I am logged out!. -
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I've been talking to one of the top engineers, and he is not able to reproduce the issue. I have been able to, but only on my home computer, and only a few times - I can't reproduce it consistently, so it makes finding the source of the error a little harder.
He is requesting more information from you guys and from me, as well:
WHEN this error occurs:
1. Note the time. We need to know EXACTLY (date, hour, and minute) when this occurred. Please give us your time zone so we can get the time correctly.
2. Log back in. If you can manage to log in again, go to the Site Settings in your account and look at the number that shows up in the tab at the top of the page:
If you cannot manage to log in, that's okay, just give us the time you had the error.
While we are working on a solution, you can get around this error and still log into your account!
I've posted this before, but it looks like people didn't see the alternate solution.
Download Firefox - this error appears to be related to IE, NOT Firefox.
http://www.firefox.com
Until we get the problem sorted out, that is the method you can use to edit your site. -
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I’m
frustrated
Same problem reoccuring
reunionridgefarm -
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I’m
undecided
dunno why i have to use firefox i dont like it , everything was working fine with explorer 8 less than 8 hrs ago
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I’m
thankful
It fixed itself on my site. It only misbehaved for the first calendar day the site was up... -
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I’m
frustrated
I can't open my homepage to edit my site. Every time I click on 'edit site' link it kick me back to webs.com login page.
This reply was created from a merged topic originally titled
I can't log on to edit my site!. -
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I’m
amused
Use Google Chrome, not Firefox ;) -
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I’m
null
I have had this problem off and on good thing I am not the only one.
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I’m
just going to check back monday after the real tech comes
Well the temporary fix is to use another browser other than Internet Explorer, the Aol browser works too, seems that any browser will work that doesnt go to the broken dns ip, webs needs to call there isp to fix it, problems at the cable internet line comming in from the provider, could be a bad port in the phone closet, seen a similar problem with the at&t provider for another company. Problems like this is almost always at the hosting servers.
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I’m
mad
I have been trying to login to my site since Friday. I have used my iphone, Firefox and Internet explorer. Nothing works and it seem like there is a lot of wrong information put out in this forum. Will someone please fix this problem.
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I’m
Very Frustrated!!
Caroline this is Jerry Carey and my website is "abcps.webs.com" and I can't log onto my site. My ISP is Atlantic Broadband. I believe they buy their internet service from AT&T. I can't login with my iphone, Internet Explorer or Firefox. I have a friend that was able to login with Verizon, so, I know the site is still up. What is being done to address this problem if it is with AT&T? Can you do a work around their filter by changing something on your end? We need to have this resolved. We post important information for our Photographic Society on the site.
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I’m
not happy
Caroline, my web site is localcommunity.webs.com. My first attempt was at approximately 8pm EST tonight. In Firefox 3.6.13, I am able to log in from the home page at http://www.honeybrookevents.com. After clicking on the "manage website" link, I am directed to re-enter my password, and the popup never clears.
If I log in from the webs.com website, using my e-mail address johnhepler@hotmail.com. I can select the site from my dashboard, and arrive at the site manager page. But if I select any of the options at the top of the page (Manage Pages, Edit Website, etc.), I get a rough error page:
____________________________
Unauthorized Access Error
You don't have permission to do that!
Chances are you've ended up here in error.
You may wish to go back from whence you came.
If this problem persists, log out of Webs.com by clicking here, then sign back in and resume your activities!
_________________________________
I just logged into Webs.com using IE 6 and am able to access all features. I tried to log in on http://www.honeybrookevents.com and can't even finish the login process. I am returned to the homepage without a login.
I tested the web site using Safari 3.2.1. I was able to log into webs.com, access my dashboard, select one of my websites (localcommunity.webs.com) and select all of the management functionality.
Using Safari to log into my site (localcommunity.webs.com) from the URL www.honeybrookevents.com, I was not able to log in, experiencing the same response as with IE 6, being unable to complete the login process.
Despite advice posted above, this is clearly not related to one browser only. I am more than a little surprised and disappointed that this problem has been apparently been going on for weeks and the Webs.com staff report they can't duplicate it. I just spent 65 minutes testing in 3 different browsers in two different operating systems on two computers, one XP the other Vista, and I can.
Now I have unhappy customers who cannot access their site to update pages, I have spent over an hour billable time troubleshooting problems that are neither mine nor my clients', where do I send my invoice?
Respectfully,
John Hepler -
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I’m
not happy
Caroline,
Here is the information from one of my computers:
Operating System Microsoft Windows XP
Screen Resolution 1024 x 768
Web Browser Firefox 3.6.13
Browser Size 1024 x 634
IP Address 71.61.68.31
Color Depth 24 bit
Javascript Yes
Flash Version 10 (10.1.102)
Cookies Yes
User Agent Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 GTB7.1 ( .NET CLR 3.5.30729)
Regards,
John Hepler-
Hello John,
Your issue may not with with the Webs.com system but with how you are attempting to manage your site. I see you have a domain honeybrookevents.com which is not fully attached to your site. In viewing your WHOIS information, it seems your domain is registered via Godaddy and redirected to your Webs.com site. Since this is the case, this will effect if you attempt to login via honeybrookevents.com. Try logging in via http://localcommunity.webs.com. If you want to log in via your domain, you will need to attach to your site by changing your nameservers to ns1.webs.com and ns2.webs.com. For detail instructions go to - http://support.webs.com/webs/topics/f.... Use the topic for DNS Hosting. -
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I’m
very very frustrated
Hi Carolyn,
This has been happening for a few days now.
Details.
Sydney Australia
Operating system -Microsoft windows XP
Browser - Firefox 3.6.13
JavaScript - enabled
Flash - 10
Cookies-enabled
IP address 124.168.146.29
I had earlier problems today with sign in window appearing but did not document till just now.I had logged out to see if this would help.
3/2/11
4.15am - logged back in as sydneypetrescueandadoption and got error message with a sign in box at top right
URL- members.webs.com/serverError.jsp?cause=spr#signin
'INTERNAL ERROR
This may be caused by a temporary technical glitch at the moment
An email notification has been sent to our Support Team
Please go back and try again
(you must have got lots of these emails re this error by now ??)
I can send u a screen capture of this error if you want it ?
signed in again as sydneypetrescueandadoption - ok this time
clicked on Home Page. did some editing & clicked DONE, then clicked PUBLISH
very slow, stuck on 4.5 stars "waiting for members.webs.com"
4.22am, got the same Internal error as above
clicked on 'Please go back and try again' returned me to 'Done' page
4.23am clicked on 'Publish' stuck on 4.5 stars again
4.24am refreshed page
4.26 returned me to 'Done' page, so clicked on 'edit' & changed some font sizes.
4.27am clicked 'Done' font had not changed size
4.28am clicked 'edit' changed font size again, clicked 'done'
4.31am, looked ok so clicked 'publish' stuck on 4.5 stars
got error 'The connection to the server was reset whilst the page was loading
4.32am clicked on 'try again' and this time got site builder page.
NEXT
4.57am editing 'FLOOD APPEAL-ANIMALS' page and adding more information
clicked 'done' and 'publish'
5.01am got the same internal error screen as before, this time tried the browser back button, clicked 'publish' again. stuck on 4.5 stars.
5.04am got same internal error screen with sign in box at top right corner
5.06am signed in with sydneypetrescueandadlption and this time got site manager page, viewed and looked ok.
Please, please can you fix this problem. each error box says an email has been sent to support so I presume you are getting them ???
This is a charity website aimed at rescuing & rehoming dogs and cats from Death Row at pounds. We are currently running an appeal for the animal victims of the Qld floods and also now for the Hurricane animal victims in Nth Queensland, so it is important that I can keep updating the page with donations received and advising where the money is going.
Regards, Lucy -
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I’m
very very frustrated & FED UP
Hi Carolyn,
THIS IS HAPPENING AGAIN AND IS URGENT TO BE FIXED PLEASE.
Details.
Sydney Australia
Operating system -Microsoft windows XP
Browser - Firefox 3.6.13
JavaScript - enabled
Flash - 10
Cookies-enabled
IP address 124.168.146.29
I have been updating our Flood Appeal-Animals page and cannot publish it. It goes to 4.5 stars and sits there.
I tried to view the public page to see if it had updated and the page has disappeared from public view - is totally blank
3.51am I have now got the same error screen as in my previous post above which has not been answered yet either
'INTERNAL ERROR
This may be caused by a temporary technical glitch at the moment
An email notification has been sent to our Support Team
Please go back and try again
has sign in box at top right so signed in again as sydneypetrescueandadoption and got the manage pages page as though it had published.
HOWEVER THE PAGE IS STILL BLANK IN THE PUBLIC VIEW
Went back into the page and clicked on 'publish' again, goes straight to 4.5 stars in the progress bar and freezes there
3.59
'INTERNAL ERROR
This may be caused by a temporary technical glitch at the moment
An email notification has been sent to our Support Team
Please go back and try again
has sign in box at top right so signed in again as sydneypetrescueandadoption and got the manage pages page as though it had published.
HOWEVER THE PAGE IS STILL BLANK IN THE PUBLIC VIEW
This is a charity website . We are currently running an appeal for the animal victims of the Qld floods and also now for the Hurricane animal victims in Nth Queensland, so it is important that I can keep updating the page with donations received and advising where the money is going.
Regards, Lucy -
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Blank page issue has resolved itself by some divine miracle.... lets hope the other issues do not recur.
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I’m
frustrated
Does the same thing to me and all my members you log in, and when you go back to the homepage it does not show you are logged in. Then if you dont stay active on the site it makes you log in again a few hours later.-
Steve, are you logging into pages, then walking away from it, and going back an hour or more later, and trying to post then?
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I’m
frustrated
After i have published my pages & I try to view my site; I have to log into my site. However, the page doesn't recognize my email address or my password. I have checked & rechecked this information & know that what I type in is correct. -
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I’m
confused
Is this still a problem please as I note this was first posted 10 months ago, every time I switch pages in site manager today I have to log in again.
Was the original problem solved?
I use:
Operating system - Mac OS 10.6.7
Browser - Firefox 4.0.1
JavaScript - enabled
Flash - 9.4.2
Cookies - enabled
Thanks-
Hi Annie,
This issue has been ongoing for some time now. However it's very intermittent. I would suggest enabling cookies in Firefox again to be sure:
To Enable Cookies in Firefox:
1. Click on the Tools-menu in Mozilla.
2. Click on the Options item in the menu - a new window opens.
3. Click on the Privacy tab.
4. Expand the Cookies section.
5. Check the Enable cookies and Accept cookies normally check boxes.
6. Save changes by clicking OK.
Please be sure to try closing all of your browser windows then reopening again. And feel free to clear your cache and cookies as well.
http://www.wikihow.com/Clear-Your-Bro...
Hope that helps!
-Dom -
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my site is http://www.bryncethinrugby.co.uk
when i try to logon using IE it just asks for th elogon details and password again and again. Ive tried Firefox and ive logged in straight away-
Hi Ricky,
This sounds like an issue with your Session Cookies in IE. I would suggest enabling cookies in Internet Explorer and clearing your cache.
To Enable Cookies in Internet Explorer:
1. Click on the Tools-menu.
2. Select Internet Options in the menu - a new window opens.
3. Click on the Privacy tab near the top of the window.
4. Click on the Default button of the window.
5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies).
6. Save changes by clicking OK.
For instructions on clearing cache:
http://www.wikihow.com/Clear-Your-Bro...
Hope that helps!
-Dom -
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1my site is http://www.bryncethinrugby.co.uk
when i try to logon using IE it just asks for th elogon details and password again and again. Ive tried Firefox and ive logged in straight away -
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if you cant stay log in you should click on the box that says keep me logged in that should help a lot
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Is this problem solved? I am also trying to log in and when I write my user name and password it's sending me on the log in screen over and over again...it is getting frustrated because I can not edit or change or do anything with my website...
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Hello!
Thanks for contacting us. This sounds like a session issue. Please insure that your cookies are enabled within your browser. You may also want to try clearing your cookies.
If you're unsure of how to do so, please provide us with your browser type so that we can provide you with the proper instructions. Thank you!
-Dom -
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Thanks! It helped by clearing the cookies. :)
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Glad to hear it! Please let us know if we can provide any additional assistance!
-Dom -
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I’m
frustrated
I haven't been able to edit my site either because I have to keep logging in.
Operating System: Microsoft Windows Vista
Web Browser: Firefox 3.6.20
Javascript: Is Enabled
Cookies: Are Enabled
Flash: 10
ISP Address: 64.229.173.36- view 1 more comment
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Thanks that helped the log in issue, but webs still wont save the edits I make to my web pages. After I click the save button it goes to this page http://members.webs.com/Members/Dispa... and just stays there nothing happens except the blue bar keeps moving across. I've also noticed that webs freezes momentarily in every browser i've tried causing the whole browser to not respond for about 2-3min.
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Glad to hear that you're able to login Stephanie. :-) Could you create a new topic and provide us with details of the other issue you're facing? We'll be able to further assist you there. Thank you!!! :-)
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i i have the same problem signing in. i log onto http://www.webs.com/. I type in my name http://www.webs.com/ and password and it takes me to http://members.webs.com/s/webs/?from_... but wont keeps refreshing the page continually. I really need to make changes to my site asap.please can you help
thanks
julie-
Hi Julie!
Thanks for contacting us. Thanks for contacting us. Could you please provide us with your browser type and version? If you're unsure about that information, be sure to check out (www.supportdetails.com).
Thanks!
-Dom -
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I’m
thankful
Thank you Dom, here's the info
Operating System - Apple Mac OS x 10.4.11 intel
Web Browser - Safari 4.1.3
IP Address - 120.18.221.63
Javascript - is enabled
Cookies - are enabled
Browser Sizer -1259 x 702
I tried opening my site with Fire Fox. I was able to enter the site ok and change page titles but not able to edit anything else
Thank you
Julie-
Thanks Julie. It sounds like you may be experiencing some issues due to an older version of the browser that you're using.
Please be sure to update Safari to it's latest version: http://www.apple.com/safari/
I would also suggest clearing your cache and cookies: http://www.wikihow.com/Clear-Your-Bro...
To enable cookies in Safari:
Click on the "Tools" icon
Click "Preferences"
Click on the "Privacy" tab
Click to "Always" accept cookies
Instructions for enabling cookies in Firefox can be found here: http://support.mozilla.com/en-US/kb/E...
Hope that helps! -
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I’m
thankful
Thanks Dom, I hadn't tryed anything for the last few days. However it seems to all be ok now. Although i will do the suggestions you mentioned above. Thanks alot for your help
Julie-
Glad to hear that everything is functioning properly again Julie! Let us know if you need any additional assistance!
-Dom -
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HI Dom, it only worked for a day? So same problems again. I tryed to update safari but it said 'Couldn't open "Safari5.1SnowLeopard.pkg". This package type requires Mac OS X 10.5'. I also cleared the cache.
any more suggestions please
thanks julie. -
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I’m
frustrated
Hi its very important to me to be able to update my website a.s.a.p. Do you have any more suggestions. i really do need to use my site
thANKS
julie- view 1 more comment
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Hi Dom, thanks, i have had my computer all upgraded and now it all works fine thanks for your help. Can you also tell me how to link paypal to my site. i cant find it under the applications?
Thanks
Julie -
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Hi Julie,
We'll be more than happy to assist you with that question in a separate topic. Please create a new topic so that we can assist you there. Thank you!
-Dom -
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I’m
annoyed and fustrated
Its not just the webs clients that undergo this issue. It's any visitor visiting the site, including myself as an owner that experiences this issue. Basically what happens is if you were to get on the site and log yourself in, if you were to visit any other sites or anything other than that webs site, when you came back to the webs site it asks you to log back in even though you never logged out, "HOWEVER" I noticed that even though it asks you to log back in, you were never logged out, if one were to click home page or any other page on the site, it would show they are already logged in. So the problem isn't the staying of being logged in, the problem is a visual annoyance. A big time confusion for those not familiar with this issue. I'm not sure if its a bug or what exactly it is, but if webs could fix this...would make me and all my users much more happier.-
Hi Jacob,
Thanks for providing those details. Unfortunately this has been an ongoing issue for some time now.
I'm glad to hear that you're still logged in, however I can understand how much of a frustration this issue could become.
I have added that information to the ticket with our engineers. It's something that will take much longer to fully deduce and resolve.
However you comment has helped greatly. Thanks!
-Dom -
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having this problem just this morning on my home computer; will try again on my laptop and my work computer tomorrow: all use verizon air card. Can log in, get to the dashboard, but can't go anywhere else except premium services ie, can't edit the site.
I use:
Microsoft XP (professional) Screen resolution 1024x 768
Firefox 3.6.20 Browser size 1024 553
Ip address 75.198.99.48 color 24 bit
java enabled, Flash 10 cookies enabled
I logged in with my email address
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I don't know if you did something, but all is working now.
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Glad to hear that everything is now functioning properly Patricia!
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I’m
frustrated
1. What page you tried to log into first:
http://members.webs.com/s/webs/ also: http://www.webs.com
2. What you logged in with - username? or email address (WebsID)?
the144eliteworld@yahoo.com
3. What you did just BEFORE you got the login screen again: I've been attempting to login for a couple of weeks now. I think the first date that I couldn't log in was Monday, Sept. 19th, when I clicked my bookmark link to got the webs.com. I have attempted to log-in from the start of opening my browser as well, several times. I have been able to log-in on my netbook, oddly enough...lol. But on a screen so small, I can only do so much....lol :>- view 1 more comment
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no error message at all...it just reloads back to the log-in front page of the site as if i never entered anything to sign in...it doesn't even say that I have signed in incorrectly. Please assist.
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Hi Ashlei, thanks for your response. If you're using a mac, there may be an issue with the version of the OS you're using. If you're using a PC, you may want to try clearing your cookies to insure that you're not seeing a cached page.
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I’m
frustrated
Cannot Login in anymore. Keep getting login screen. User leiter_brian@yahoo.com. Windows 7! Just started 30 minutes ago. BIG PROBLEM! CANNOT EDIT MY SITE!-
Brian,
Please clear your cache and cookies: http://www.wikihow.com/Clear-Your-Bro...
You can also try using an alternate browser like Firefox to see if that corrects the issue too.
Firefox Download: http://www.mozilla.org/en-US/firefox/...
Hope that helps!
-Dom -
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Hello,
I was trying to edit my website, I need help because I get paid to advertise. I could not do anything! Then when I asked to retrieve my password thinkung that I might have put in the wrong passcode, it wants me to attach the website I aleady have set up. I only had one website.
I'll answer your questions.
Can't stay logged in? Keep getting the login screen? FAQ - Read this first!
1. What page you tried to log into first. 9:20 EST 10/31/11
2. What you logged in with - username? or email address (WebsID)?msjackson_2000@yahoo.com
Do NOT provide your password here!
3. What you did just BEFORE you got the login screen again.
It said my password was wrong three times and I kept asking to reset password, now it thinks I want to make an additional website and asking me to attach because the account has the same email address. I only want and set up one website
We also need the details of your computer set up.
Please go to this link to get them:
http://supportdetails.com/
We need to know the:
Operating system Windows XP pro
Web browser Firefox 7.0.1
Javascript
Cookies
Flash-
Janeen,
Have you tried attaching your site once you're prompted to do so? -
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i am having the same problem of login. my web site is www.rbtdm.webs.com.
this login problem occur now.
time 8.47 morning [Dubai]
my up number of site is 15
my system is windows 7
i am using internet explorer and mozilla.
pls fix it as soon as u can-
Please try enabling your cookies.
To Enable Cookies in Firefox:
1. Click on the Tools-menu in Mozilla.
2. Click on the Options item in the menu - a new window opens.
3. Click on the Privacy tab.
4. Expand the Cookies section.
5. Check the Enable cookies and Accept cookies normally check boxes.
6. Save changes by clicking OK.
To Enable Cookies in Internet Explorer:
1. Click on the Tools-menu.
2. Select Internet Options in the menu - a new window opens.
3. Click on the Privacy tab near the top of the window.
4. Click on the Default button of the window.
5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies).
6. Save changes by clicking OK.
Please let us know if you need additional assistance. -
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Possible Soloution:
"As mentioned by a few, [It could be]...a cookie problem I went into my internet
options, privacy tab and added the http://members.webs.com into allowed for
cookies, and now its working for me. Hope this helps!"
http://support.webs.com/people/joseph... -
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I hate to jump in like a employee, but what operatin are your users on? I found my female friend had the same problum. in the recent 5 to 8 weeks, I found that the site would give me this errer. but It's always backed off.
My guess is that It's the desifgn + the operating system. My friend was using a linux, with the errer disallowing her to join. when I invited her, She couldn't log in.
Details of my site:
address:
http://flashgamerszone.webs.com.
admin username: Gemini! -
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It's SOOO simple!!!
Hay, I might have your solution!
Do any of these members have facebook? if they do, they can connect there accounts and log in that way! -
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Oh, (Gemini, where talking about STATYING Logged in).
Sorry, I was just wasting time. but with all this time, and nothing to do, I just edit and create sites. and help others occassionally. -
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I’m
frustrated
I'm having problems logging in too. Whenever I log in, I am asked to choose a domain name. This happens every time. I usually click on the back button several times until I get to the site I want to edit. What should I do to fix that?
Secondly, I have been editing one of the sites I created previously, but now I realize that it is not under the domain name that I selected. Rather, the name is comprised of some arbitrary characters, and is not listed amongst the names I created. That means I have to resort to hitting the back button again to get back to the site I was editing last.
I really need a solution for these issues. Please help! -
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Hi Mercedes,
I would suggest clearing your cache to resolve the login issue.
To Clear Cache: http://www.wikihow.com/Clear-Your-Bro...
Unfortunately, the site that has been created with the numerical characters must be deleted and a new site must be created. You can follow that issue on this topic: http://support.webs.com/webs/topics/u...
Thanks!
-Dom -
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I’m
frustrated!
VERY frustrating.
My own site won't let me log into it! I type in the right password. I swear it. It brings me right back to the home screen, and it STILL says, "Log In" and "Register!"
What's going on?!?!?!?-
Hello,
Thanks for contacting us. Have you tried clearing your cache? If you're unsure how to do so, you can follow the instructions here: http://www.wikihow.com/Clear-Your-Bro...
Hope that helps! -
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EMPLOYEE
